SUPERVISORY CONTACT REPRESENTATIVE

Department: Department of Defense

Location(s): Bratenahl, Ohio

Salary Range: $57772 - $75109 Per Year

Job Summary: Who may apply: Current, permanent DFAS employees in the competitive service, and current DFAS VRA employees in the local commuting area, and eligible DoD PPP Military Spouse preference applicants. This job announcement uses SME Panel to evaluate applicants.

Major Duties:

Serves as a first line supervisor who plans work and establishes priorities. Assigns work to subordinates based on workload, difficulty of assignments, and the capabilities of employees.
Monitors the quality of service and information being provided through observation and monitoring of telephone calls.
Develops performance standards, discusses performance with and rates employees.
Advises and instructs employees on work and administrative matters.
Interviews candidates for subordinate positions; makes or recommends hiring, promotion, or reassignments.
Recommends changes to the goals and directs initiatives to meet or improve goals.
Identifies developmental and training needs of employees, provides or arranges for needed development or training.

Qualifications: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-7) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: Interpreting or applying pay regulations, policies or procedures to research or analyze the most complex, time-sensitive or highly visible customer problems, develop solutions or explain technical pay regulations, procedures or outcomes in lay terms; resolving customer inquiries or complaints; or implementing standard operating procedures to improve processes. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-07 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

How to Apply: The following link will help you determine if you meet the eligibility to apply for this position: http://www.dfas.mil/careers/howtoapply/vacancyannouncement/appointment-eligibility.html PLEASE NOTE: You will be considered only for those appointment eligibilities for which you select, attach supporting documentation and are found eligible. Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required assessments, and required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Application Deadline: 2025-11-20