Supervises day-to-day operations and performance of the hospital billing office staff. Executes strategic planning to ensure all departmental performance and goals are met including staff productivity and maintaining low volume of aging holds. Provides training and guidance in areas of charge corrections, claim edits, modifiers as well as other duties to ensure timely and accurate billing. Work with HIM and other departments as needed to continually clear edits and billing. Monitor staff productivity and quality to ensure compliant billing. Continually improve workflows to improve revenue, accelerate cash and reduce denials. Stay current with national billing standards for all payers. Hires, trains, motivates, evaluates, and dismisses staff as necessary
Essential Duties:
- Supervises the work of healthcare services billing office staff. Communicates unit priorities. Assigns and schedules work based on assessment of work volume and deadlines. Monitors performance and provides feedback. Provides input for performance appraisals. Recommends new hires and salary increases or promotions. Counsels or disciplines as needed.
- Monitors and reviews work for accuracy and timeliness. Identifies and corrects claim edits/errors as needed. Review/edit claims that are held/edit for corrections to release. Clear billing queues daily.
- Trains staff in unit operating procedures. Ensures procedures and policies are created and documented. Communicates changes to staff.
- Provides information and interpretation of billing and collection policies and procedures. Ensure hard copy bills are sent timely.
- Assists in the development, maintenance and enhancement of automated systems to support operations and department goals. Ensures that internal systems are compliment university-wide systems and that information is reconciled on a regular basis.
- Recommends changes or modifications to operating procedures and systems. Determines most effective means of implementation. Monitors internal operations and evaluates procedures and controls for adequacy.
- Serves as a resource for other departments and staff and any external contacts requesting information exchange and/or assistance.
- Performs other duties as assigned.
Required Qualifications:
- Req High school or equivalent
- Req Associate's degree
- Combined experience/education as substitute for minimum education.
- Req 2 years 2-3 years supervisory or management experience.
- Req 3 years 3+ years of hospital billing, coding and or AR collections experience.
- Req Working knowledge of CPT-4, HCPTS, DRG, ICD-10 coding, billing platform, computer billing systems, government and private insurances.
- Req Strong written and verbal communication skills.
- Req Ability to supervise, organize and multi task and achieve results through others.
- Req Strong interpersonal skills.
- Req Strong written and verbal communication skills.
Preferred Qualifications:
Required Licenses/Certifications:
- Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
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