Position Description
The Anoka County Parks mission is to positively impact the quality of life in Anoka County by providing parks, outdoor recreation, and leisure services for the public. Our mission encompasses the protection of the natural environment, improving the health of citizens, and supporting a strong local economy. The department has an immediate opening for a Supervisor, Park Services (Reservations & Guest Services) who will perform various duties. Some of the critical responsibilities of this position include overseeing the reservation process, customer service, and operational coordination for park pavilions, shelters, and event rental facilities. This role ensures a seamless experience for guests from initial inquiry through event completion, while supervising front-line staff, facility operations and maintaining high standards of service, communication, and facility readiness.
This is a full-time, exempt, on-site position. Interviews will take place the week of 12/01/2025 for those selected to move forward in the hiring process.
Pay & Benefits
Salary: $57,262 to $67,288 ($27.53 to $32.35 per hour).
2025 Anoka County Salary Schedule Grade 30: $57,262 to $77,292 ($27.53 to $37.16 per hour).
24 days of paid flexible time off and up to 12.5 paid holidays.
Comprehensive insurance, including medical, dental, vision, flex benefits and more at https://www.anokacountymn.gov/Benefits
Medical and dental clinic exclusive to employees, located at the Anoka County Government Center.
Pension plan and other retirement investment options.
Advancement/professional development opportunities.
Work Location
This position will work at the Bunker Hills Activities Center located at 550 Bunker Lake Blvd NW, Andover, MN 55304.
Expected work hours are Monday – Friday 8:30 a.m. – 5:00 p.m.
Job Duties and Responsibilities
These examples are not all inclusive and are intended to be illustrative of primary responsibilities of an Anoka County Supervisor, Park Services (Reservations & Guest Services).
Manage the full reservation process for pavilions, shelters, and event facilities, including inquiries, bookings, payments, and permits.
Schedule, supervise, and mentor staff and volunteers ensuring guests receive excellent customer service at County for customers planning events in park facilities, ensuring clear communication and excellent service.
Provide direction to park services staff to prioritize workloads and schedules, train/mentor team members, and collaborate and coordinate with leaders and teams throughout Anoka County.
Monitor and inspect facilities to ensure cleanliness, safety, and readiness for scheduled events.
Track usage trends, prepare reports, and recommend improvements to reservation policies and procedures.
Resolve customer concerns and scheduling conflicts in a professional and timely manner.
Maintain compliance with a system-wide risk management program and respond to a wide variety of emergency situations such as severe weather, medical, and other incidents.
Oversee revenue management and train staff on cash handling procedures.
Support maintenance, budgetary and administrative planning as needed.
Liaise with management on any issues related to park services and programming.
Qualifications and Requirements:
Minimum Knowledge, Skills, and Abilities Needed
Requires a bachelor’s degree and at least 3 years of job-related experience.
In lieu of the required education, an equivalent combination of education and experience may be substituted on a year-for-year basis.
Successfully pass driver’s license background check.
Must have valid driver's license and vehicle available for business use.
Preferred Knowledge, Skills, and Abilities Needed
Excellent customer service skills.
Strong verbal and written communication skills.
Experience leading a team.
Ability to analyze situations and determine the best course of action for the situation.
Physical Demands and Work Conditions
Indoor and outdoor county worksites in all weather conditions depending on assignment.
Vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. Ability to see colors, shades and brightness. Hearing abilities required for general and phone communication, signals, and machine sounds.
Assignments require several hours of varied physical activity in addition to viewing a computer screen, sitting at a desk, or walking/standing.
Physical activity may include repeated bending, stooping, reaching, twisting, prolonged walking on sloped or uneven terrain, and handling/carrying equipment.
Regular lifting of 0-25 lbs., occasional lifting of up to 75 lbs.
Equipment used includes computers, phones, and standard office equipment in addition to various park maintenance equipment depending on assignment.
Park maintenance equipment may include but is not limited to hand and power tools, shovels, sledgehammer, post hole diggers, weed whips, ladders, wheelbarrows, various light and heavy equipment, chemicals, personal protective equipment, and weather appropriate gear.
Driving is required for this position and staff must have the ability to use a variety of mowers, tractors, pickup trucks, UTV's, and boats.
Travel between work sites may require driving a county vehicle and/or a personal vehicle.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
Selection Process
It is important that your application show all the relevant education and experience you possess. This information will determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions.
Pre-employment Requirements
Anoka County has determined that successfully passing a pre-employment criminal/driving background check, drug screen and DOT physical, and/or other qualifications checks may be necessary for certain positions. Applicants may be required to sign an informed consent form allowing the County to obtain to conduct such screenings and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
About Anoka County
As the fourth largest county in Minnesota, we depend on the diversity, dedication, determination, and innovation of our employees. We offer a wide range of career opportunities for people with a variety of personalities, abilities, knowledge, and life experiences who can come together for the single purpose of serving Anoka County’s 369,000 citizens in a respectful, innovative, and fiscally responsible manner. If your career aspirations resonate with our mission, we invite you to Find Your Path with Anoka County! Hear from other Anoka County employees here.
Commitment to Affirmative Action and Equal Opportunity Employment
Anoka County is committed to the principles of our Affirmative Action Plan and Equal Employment Opportunity. It is the policy of Anoka County to recruit, hire, train, and promote persons in all job titles, without regard to race, color, creed, religion, sex (including pregnancy and gender identity), national origin, marital status, genetic information, status with regard to public assistance, physical ability, sexual orientation, or age except where such status is a bona fide occupational qualification. It is the policy of Anoka County to make employment decisions in a manner that will further our Affirmative Action Plan and Equal Employment Opportunity.
If you require accommodations or have any other questions regarding this job posting, please call the Anoka County Human Resources Department at 763-324-4300 and reference the posting title and number. If you have questions about the hiring process, please visit: https://www.anokacountymn.gov/4411/Application-Process
Anoka County is an Equal Opportunity Employer, please see our EEO policy: https://www.anokacounty.us/401/Diversity-EEO