Supervisor I

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Day - 08 Hour (United States of America)

This is a Stanford Health Care - University Healthcare Alliance job.

A Brief Overview
Responsible for managing clinical and/or support staff and working closely with physicians and mid-level providers to ensure clinic operations run smoothly, UHA policies and procedures are adhered to, and an excellent patient experience is consistently delivered.

Distinguishing Characteristics:

Supervisor I – May be assigned to one or two areas of a practice such as the front office, back office, or float pool. The incumbent coordinates, leads and directs the day-to-day activities of individuals or a group of individuals. Leading & directing is usually restricted to assigning, monitoring, and reviewing progress and accuracy of work (and/or providing guidance on more complex issues). Has authority for personnel actions typically associated with full supervisory status (e.g., hiring, performance reviews, disciplinary actions). FLSA classification is typically the same as subordinate employees and most of the work time is spent performing many of the same duties.

Locations
Stanford Health Care - University Healthcare Alliance

What you will do

• C-I-CARE (1, 2)
• Executes world class practices of service and patient care in support of C-I-CARE standards.
• Uses C-I-CARE templates and the following components for all communication with patients and staff:
• CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
• INTRODUCE yourself and your role
• COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
• ASK permission before entering a room, examining a patient or undertaking an activity
• RESPOND to patient’s questions or requests promptly; anticipate patient needs
• EXIT courteously with an explanation of what will come next
• Practice Administration (1, 2, 3)
• Manages daily operations of the office/practice support and clinical staff. Meets with staff to implement,
  manage and enforce office/practice protocol, procedures, changes, etc. and ensure compliance with new and
  existing policies/procedures.
• Schedules work assignments and manages workflow, including approving timecards and PTO requests, while
  ensuring adequate staffing to meet patient care and office/practice needs.
• Manages physicians’ schedules in Epic with regard to keeping up with requests for surgery time, vacation, and
  time out of the office.
• Acts as a liaison between physicians/providers and clinical staff.
• Personnel Administration (1, 2, 3)
• Recruits, hires and manages staff. Provides leadership for employees so as to foster professionalism towards patients, physicians, and co-workers including successful implementation of C-I-CARE.
• Meets with support staff to address performance and serves as point of contact for employee issues. Consults with Practice Administrator and/or Human Resources for appropriate resolution.
• Provides coaching and performance feedback. Coordinates and implements staff training and development.
• Completes employee performance reviews and provides input on compensation adjustments in consultation with Practice Administrator and/or Human Resources.
• Equipment, Facilities & Supplies Management (1, 2, 3)
• Ensures proper stocking of exam/procedure rooms and ensure cleanliness and organization of office, lab, equipment and exam rooms.
• Assists and champions the conversion to EMR.
• Works closely with the landlord, or UHA Facilities Management, to update all office staff regarding building repairs or upgrades which may affect day-to-day operations.
• Patient Flow & Services (1, 2, 3)
• Assists with triage calls not intended for a specific physician/provider, and assist with medical emergencies.
• Manages and resolves patient complaints and concerns.
• All other duties as assigned including department-specific functions and responsibilities (1, 2):
• Performs other duties as assigned and participates in organization projects as assigned.
• Adheres to safety, HIPAA and compliance policies.

Education Qualifications

• High school graduate or equivalent.
• Graduation from an accredited program for Medical Assistants preferred.

Experience Qualifications

• Two (2) years of medical front and/or back office experience including one (1) year in a lead capacity.
• Candidates with Epic EMR experience preferred.

Required Knowledge, Skills and Abilities

• Ability to direct and supervise staff.
• Knowledge of medical practice and patient care.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment.
• Skill in assisting in a variety of treatments and medications as directed.
• Skill in taking vital signs, maintaining records and recording test results.
• Skill in developing and maintaining department quality assurance.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. A pleasant, upbeat manner is required.
• Ability to maintain quality control standards.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt and apply guidelines and procedures.
• Ability to communicate clearly and effectively verbally and in writing.
• Customer service, clerical and computer skills (i.e., full competency in Microsoft Office to include Word, Excel and Outlook).

Licenses and Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare
  Providers

Physical Demands and Work Conditions

Physical Demands

• Occasional Sitting.
• Constant Walking.
• Constant Standing.
• Constant Bending.
• Frequent Squatting.
• Occasional Climbing.
• Occasional Kneeling.
• Seldom Crawling.
• Constant Hand Use.
• Frequent Repetitive Motion Hand Use.
• Frequent Grasping.
• Occasional Fine Manipulation.
• Frequent Pushing and Pulling.
• Occasional Reaching (above shoulder level).
• Frequent Twisting and Turning (Neck and Waist).
• Constant Vision (Color, Peripheral, Distance, Focus).

Lifting

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Carrying

• Frequent lifting of 0 - 10 lbs.
• Occasional lifting of 11 - 20 lbs.
• Occasional lifting of 21 - 30 lbs.
• Occasional lifting of 31 - 40 lbs.
• Seldom lifting of 40+ lbs.

Working Environment

• Seldom Driving cars, trucks, forklifts and other equipment.
• Constant Working around equipment and machinery. Clinical equipment and machinery
• Seldom Walking on uneven ground.
• Seldom Exposure to excessive noise.
• Seldom Exposure to extremes in temperature, humidity or wetness.
• Seldom Exposure to dust, gas, fumes or chemicals.
• Seldom Working at heights.
• Frequent Operation of foot controls or repetitive foot movement.
• Seldom Use of special visual or auditory protective equipment.
• Frequent Use of respirator.
• Constant Working with biohazards such as blood borne pathogens, hospital waste, etc.. Hazardous drugs included

Blood Borne Pathogens

• Category I - Tasks that involve exposure to blood, body fluids, or tissues

Travel Requirements

• 20% travel:

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.



You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $33.74 - $43.01 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.