Supervisor, Customer Service Ops

What Customer Service Operations contributes to Cardinal Health

Customer Service Operations is responsible/a catalyst for providing proactive solutions, inquiry research/resolution, and root cause analysis. Acting as liaisons for both internal and external customers, Customer Service Operations enhances the customer experience by leveraging inbound and outbound channels.

Job Responsibilities

• Responsible to manage a team that reviews documents retrieved from inbound faxes to determine validity; scans documents efficiently and accurately.
• Drive quality of communication of team members to provider offices and healthcare professionals
• Work with CHIP and Domestic partners
• Monitor and provide updates to team members for their performance
• Help resolve inquiries and concerns of team members and the business process she/he will oversee

Qualifications

(1) At least 2 years of college coursework or experience

(2) 2 years of Leadership experience

(3) Knowledge in Healthcare Operations or Revenue Cycle Components is required (Any of the following: Insurance Verification, Medical Documentation, Prior Authorization, or Revenue Cycle Management)

(4) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage

What is expected of you and others at this level

• Coordinates and supervises the daily activities of operations, or business support staff
• Administers and executes policies and procedures
• Ensures employees operate within guidelines
• Decisions have a direct impact on work unit operations and customers
• Frequently interacts with subordinates, customers and peer groups at various management levels
• Interactions normally involve information exchange and basic problem resolution

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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