Supervisor - Customer Billing

What is a Supervisor – Customer Billing?

The Supervisor of Customer Billing oversees their designated classified and contractor workforce and promotes the highest level of customer service and customer satisfaction by assuring the timely and accurate creation of bills. The Customer Billing team is responsible for the accurate billing of customers. Through the Customer Information System (CIS), Customer Billing also tracks the transactions of meters. Team members work closely with many areas of the company including Customer Service, Cost & Rate, and Information Technology.

What does a Supervisor – Customer Billing do?

• Plans, schedules, coordinates, supervises, and directs activities, safety, and functions of employees in the customer billing group

• Collaborates with and develops good working relationships with internal stakeholder departments to maintain high levels of customer service and billing accuracy

• Oversees billing exceptions created and allocates exceptions to classified workforce to be remedied

• Allocates defect testing to classified workforce

• Responsible for receiving and allocating customer complaints to be investigated and responded to in a timely manner

• Assures the correct completion of all required reports to State and Federal authorities.

• Assists with the ongoing operation of the retail access program, including both customer and marketer aspects

• Monitors and controls budget allowances for payroll, materials and supplies and purchases.

• Provides support for storm restoration efforts

What does it take to be a Supervisor– Customer Billing?

Required:

• Bachelors degree in business administration, finance or related field and professional work experience in billing, customer service, or business project management. In lieu of a bachelors degree, an associate’s degree in business administration, finance or related field and 3 years of work experience in billing, customer service, or business project management

• Proficiency and experience with Microsoft Office Suite (e.g. Word, Excel, PowerPoint) and the ability to learn new computer software programs quickly

• Strong analytical skills, including ability to proficiently perform data analysis to assess issues and drive business resolutions

• Must demonstrate a high level of enthusiasm and willingness to learn, promote a strong work ethic, and be committed to a positive customer service approach

• Ability to work in a deadline-oriented, fast paced environment

• Strong organizational skills and the ability to multitask

• Excellent written and verbal communication skills to satisfy customer inquiries, concerns, and requests

• Strong documentation skills

• Must be willing to respond to requests to work outside of normal work hours

• Valid driver’s license

Preferred:

• Supervisory experience and/or experience with customer billing

• SAP ISU operational business experience or experience with SAP Financial/Billing Systems

• Experience in the regulated Utility industry

Applications will be accepted until 11/20/2025

Pay Range: $99,500.00 - $149,200.00

Please go to https://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

VEVRAA FEDERAL CONTRACTOR