Supervisor, Clinical Services

Clinical Services Supervisor - Lenexa, KS (Onsite)

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Clinical Services Supervisor – Onsite, Lenexa, KS

Position Summary:

We are seeking a highly organized and collaborative Supervisor, Clinic Services, to oversee daily clinic activities and staff, ensuring smooth execution of clinical trials in compliance with study protocols, SOPs, and ICH-GCP standards. This role plays a key part in maintaining operational excellence and supporting the success of our research programs.

Schedule: Primarily Monday–Friday

Weekend Rotation: Required to work at least one full weekend per month as part of the clinic supervisor team’s call rotation

Key Responsibilities:

• Lead and coordinate daily clinic operations in accordance with regulatory and industry standards (e.g., GCP, HIPAA, OSHA).
• Serve as the primary point of contact for internal teams including recruiting, study management, and clinic staff to support screening, on-study, and outpatient visits.
• Maintain working knowledge of all assigned studies, including those in planning, recruitment, and active enrollment phases.
• Promote a culture of teamwork and continuous improvement through coaching, performance feedback, and professional development.
• Manage clinic staff performance, including input on compensation decisions and promotion nominations.
• Act as an internal escalation point for resolving operational issues and conflicts.
• Build and maintain strong relationships with internal stakeholders and external vendors.
• Participate in the weekend call rotation, with availability to work at least one full weekend per month.
• Support other duties as assigned by Clinic Management, Clinical Study Managers, or Principal/Sub-Investigators.

Preferred Qualifications:

• Experience in clinical operations, healthcare, or research environments.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced, team-oriented setting.

What ICON can offer you:

Visit our careers site to read more about the benefits ICON offers.

At ICON, inclusion & belonging are fundamental to our culture and values.   We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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