Supervisor Call Center Training

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

Our Technical Support Training Team supports one of the largest functions in Dexcom. The training team is a group of skilled professionals dedicated to deliver Process Training for new and existing products and markets. Our team is committed to support Dexcom in reaching more customers across the globe and empower more customers take control of their health.

Where you come in:

• You will lead a team of trainers, assign work schedule and assignments, and provide performance feedback.
• You will define the goals of your team members and provide guidance to achieve these goals.
• You will work closely with all team members to ensure that they have solid knowledge of the product and process and stays current with changes.
• You will play an active role in training needs analysis and create content and design modules to address identified training needs.
• You will work with different leaders to address performance issues in training.
• You will work with our colleagues and leaders around the globe on assigned global projects and other functional tasks.

What makes you successful:

• You have at least 2 years of experience as a people manager of a training team
• You have excellent verbal and written communication skills.
• You can facilitate and deliver trainings effectively.
• You can develop content and design training.
• You can build and maintain work relationship with your team and business stakeholders.

What you’ll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements:

• Typically requires a Bachelor’s degree with 5-8 years of industry experience
• Informal management/ team lead experience

#LI-Hybrid

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.