Suites Manager (Highmark Stadium - Buffalo Bills)

Job Title: Suites Manager
Department: Premium
Reports To: Premium Director
FLSA Status: Exempt, Salaried

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

THE ROLE

The Suites Director will report to the Director of Premium and is responsible for effectively and profitably managing and directing all day-to-day aspects of the suites and theatre box operations and other operations as determined by the Director of Premium.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all facets of suite operations to meet operational budgets, manage monthly P&L statements and ensuring that all financial reporting is accurate.
• Provide leadership, coaching and mentorship to a staff responsible for executing the suite business plan.
• Manage all costs related to labor and COGS and ensure operations stay within budgeted guidelines.
• Provide quality service and excellent products while maintaining positive customer and client relations and prudent financial practices.
• Oversee monthly inventory for suite operations.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment.
• Recruit, interview, hire, training and further the abilities of all event service staff.
• In conjunction with the Executive Chef, develop new concepts and menu items that best serve the desires of our guest and incorporates industry trends.
• Develop yearly operational budgets.
• Perform other related duties, tasks and responsibilities as required.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legend Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Bachelor’s degree with a minimum of 3-5 years management experience in the contract foodservice industry, with at least 2 years in suite operations or in a sports and entertainment venue.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Unwavering commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of Legends and KSE management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
• Must be able to work in a team environment.

Skills and Abilities

• Knowledge of accounting policy and procedures and understanding of P&L statements.
• Experience with NCR/Quest point-of-sales systems is required.
• Proficiency in Microsoft Office including Excel, Work and PowerPoint.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION

Competitive salary of up to $70,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Highmark Stadium- Buffalo, NY (On-Site)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.