Student Success Coach II, Aims2UNC

Are you a current Aims Employee, Temporary Worker? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. 

Are you a current Aims Student? If so, to help avoid future access issues, please apply through your Workday account using the Aims Jobs app on your Workday home page. 

Are you both an Employee and a Student? If so, to help avoid future access issues, please apply through your Workday account using "Browse Jobs" in the in the Workday search field located on the top center of the screen. 

For assistance, please contact the recruitment team at 970-378-3720.

Minimum Hiring Annual Salary:

$64,837.00

Maximum Hiring Annual Salary:

$70,024.00

To attain the maximum annual salary, employee must meet all minimum qualifications plus:

• 5 (five) years of additional applicable work experience and/or degrees higher than minimum qualification degree. Degrees higher than the minimum qualification degree can be used in combination with additional work experience.
• A combination of related education, on-the-job work experience, certifications and/or licenses that results in a candidate successfully meeting the minimum qualifications of the position, may be considered.

The stated salary amounts are not guaranteed in the event employment ends with Aims during any fiscal year.

Included with Aims Full-time Employment is a generous package of Benefits, most are listed below:

Job Description:

Aims Community College actively supports an environment that embraces the College's Mission, Vision, Values and a culture of innovation and care. The College embraces and seeks to hire individuals who want to be a part of this environment and have the skill sets necessary to be successful in this position.

The Case Manager II, Aims2UNC (Student Success Coach II), serves as the central function of providing supportive advising and coaching to students. This position provides academic advising and resource referrals to students, enabling them to make informed decisions about their short- and long-term educational trajectories. This position serves as a success coach for students as they complete their program of study at Aims and transition to continued educational pursuits at the University of Northern Colorado. Although this position involves academic advising and course recommendations, its primary focus is to provide success coaching to the advisee. In the spirit of appreciative advising pedagogy, the Success Coach II engages in student development activities to help students make proactive and effective decisions regarding their course and program choices. The Success Coach II will maintain an assigned caseload of advisees, engaging in regularly scheduled meetings, proactive interventions/follow-ups, and will be available for additional questions as the student’s primary point of contact within the division.

The position also supervises Case Managers I (Student Success Coach I) and assists the Director, Transitions Programs, with daily oversight of the Aims2UNC program. This position does require occasional travel.

Case Management & Appreciative Academic Advising for Student Success:

• Appreciatively advise and coach students dealing with complex academic situations by:
  • explaining Aims' academic policies and procedures,
  • aligning a student’s program of study at Aims with their desired continued education pursuits and future career opportunities,
  • providing unofficial evaluation of transfer credits for course equivalences and possible application to Aims programs of study,
  • monitoring academic progress of students toward degree completion,
  • identifying current and potential needs or problem areas (e.g., study skills, tutoring), and referring students to appropriate campus resources for assistance.
  • Update and maintain the Aims2UNC Academic Advising Desk manual to reflect the most up-to-date practices, policies, and procedures of the Aims2UNC program.
  • Maintain and update existing academic advising resources ( i.e., advising checklists, registration worksheets, and template emails), and create new materials when needed that continue to promote the collaborative nature of the Aims2UNC program, which often includes co-advising with other departments both at Aims and UNCO.
  • Serve as the primary liaison between the advising units at Aims, UNCO, and the Statewide advisor network in an effort to keep the Aims2UNC program up-to-date on advising discussions and continue to promote the collaborative nature and co-advising components of our program.
  • Monitor graduating student progress, help facilitate a seamless transition for all advisees to the University of Northern Colorado, and coordinate any reverse transfer considerations in an effort to promote degree completion here at Aims.
  • Assist students with academic suspension and financial aid (credit limit, satisfactory academic progress, etc.) appeals.
  • Teach students how to use the college’s systems and technology (such as Workday).
  • Educate and empower students to develop the ability to identify and articulate their strengths as well as areas for growth.
  • Assist students in goal setting and academic planning.
• Engage with and meet with students via in-person and virtual appointments, phone calls, texting, email, and occasional drop-in advising.
• Serve as the primary liaison for advisees to other offices at Aims.
• Manage an assigned caseload of students on career and academic issues, identify educational options appropriate for each student, and assist with the analysis of each option, including possible outcomes and their implications through consistent outreach efforts.
• Create and maintain records and files for advisors to use with students, utilizing an integrated database system.
• Check, various forms for accuracy, assist students in their completion, sign related forms as an advisor, remove holds when appropriate, and document student interactions on appropriate platforms, including Workday.
• Educate and advise prospective students, parents, high school personnel, and the community on academic programs on college admissions requirements, financial aid policies, residency requirements, and College policies.
• Assess the students’ stage of development and promote growth by assisting students in establishing realistic and attainable academic and career goals.
• Utilize resources such as transfer guides to assist students in course selection and career goals.
• Engage in the initial career planning process by explaining the connection between majors, interests/abilities, and career goals; keep accurate log notes that reflect the discussion and essential information conveyed to students.

Aims2UNC Program Support:

• Maintain and update existing academic advising resources (i.e., co-curricular maps, advising checklists, registration worksheets, and template emails), and create new materials when needed.
• Assist in the maintenance of an appreciative advising model that emphasizes the practical application of the program of study, Curriculum maps, and prioritizes co-curricular learning through the utilization of available resources at Aims.
• Assist in planning and implementing College-wide and campus retention strategies. Connect students to events/activities on the Aims campus.
• Learn and maintain knowledge of academic program requirements and college processes, procedures, and policies; when appropriate, assist students in navigating these systems.
• Attend appreciative advising training and complete certification requirements therein as prescribed by the College.
• Engage, create, and foster a culture of assessment and innovation in the Pathway Advising department and at the College
• Supporting belonging by fostering an environment where all students feel a sense of belonging and are encouraged to contribute their perspectives and experiences to the campus community.
• Enhancing cultural competency building and maintaining a deep understanding of diverse cultural backgrounds, identities, and experiences to provide informed and empathetic support to students from various demographics and backgrounds.

Supervision, Campus Involvement, & Leadership:

• Supervise and support Aims2UNC Case Managers (Student Success Coaches).
• Engage with and develop training for Aims2UNC Case Managers (Student Success Coaches).
• Plan, coordinate, and lead specific programs or projects as assigned.
• Serve as a leader for staff within the department and division
• Work collaboratively with other departments, staff, and faculty in administering admissions, advising, and recruiting programs and projects.
• Serve on committees within the campus and/or community as appropriate to support and promote the College
• Connect and develop relationships with academic affairs, in particular the programs within the case manager’s assigned Pathway portfolio.
• Assist with student success programs or initiatives such as orientation of new students, graduation ceremonies, and special award/recognition events to support and promote student success.

Support & Encourage Students to Apply a Mindset of Ongoing Self-Improvement:

• Facilitate student learning and development of problem-solving by identifying alternative options as they relate to their life and career goals.
• Educate and empower students to develop the ability to identify and articulate their strengths as well as areas for growth.
• Utilizing case management, Appreciative Advising, and other student development techniques, encourage students to use a growth mindset and think about their future, and equip students with skills and resources to achieve their goals.

Other Duties as Assigned

Minimum Qualifications:

• Bachelor's degree in a related field, plus four (4) years of related work experience. Of the required four (4) years of experience, one (1) year must be supervisory and/or demonstrated leadership experience.
• Communicate effectively with and provide excellent customer service to students, staff, and stakeholders.
• Collaborate with various teams and departments.
• Prioritize and manage multiple tasks and responsibilities efficiently.
• Maintain accurate records, manage data, and coordinate activities.
• Address and resolve issues promptly and effectively.
• Adapt to changing needs and circumstances.
• Work inclusively and effectively with diverse populations.
• This position requires the use of a company vehicle for business travel. The selected candidate must successfully pass an MVR and be insurable under Aims insurance.

Required Documents:

• Cover Letter
• Resume

Preferred Qualifications:

• Master's Degree in Student Affairs/Higher Education Leadership, Career or personal Counseling.
• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship-building abilities.
• Advanced problem-solving and conflict-resolution skills.
• Proven leadership and team-building experience.
• High level of adaptability and flexibility in a dynamic environment.
• Proactive and self-motivated work ethic.
• Cultural competence and a demonstrated commitment to diversity, equity, and inclusion.
• Excellent attention to detail and organizational skills.
• Ability to work both independently and collaboratively.
• Demonstrated ability to manage and prioritize complex projects and tasks.

All Applicants:

• Compare your previous work experience to the job duties listed on the job positing under job description. Enter the job duties you have performed under the "Work Experience" section on your job application. We evaluate your experience based on this information.
• Please make sure you state whether work experience (aka work history) is part time or full time employment by listing the average number of hours worked per week. This information is used to determine your new annual salary.
• Be sure to upload all the required documents listed at the above in "Additional Job Description" section. This can be uploaded as part of your application materials in the "My Experience" section.  If there are missing documents, your incomplete application will not be considered. Per the Colorado Job Application Fairness Act, you may redact information that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

For information on our hiring practices, please visit our resource page: https://www.aims.edu/departments/human-resources/hiring-process.

Aims Community College is an equal opportunity employer.  Selection will be based solely on merit and will be without discrimination based on age, ancestry, color, creed, disability, ethnicity, familial status, gender, gender identity, genetic information, marital status, national origin, sex, sexual orientation, race, religion, or veteran's status.  All application materials must be submitted by the closing date posted and become the property of Aims Community College. The screening committee will select finalists for interviews. The goal of Aims Community College is to enhance the diversity present in the district we serve. To comply with the Immigration Reform and Control Act of 1986, if hired, you will be required to provide documents within three (3) business days of hire date to show your identity and your authorization to work. This law applies to all persons hired.

Screening/Selection:

To be considered, please provide a thorough and complete application. Initial screening will be conducted by a committee based on completed application materials.

Employees in these positions may be asked to participate in temporary assignments lasting less than nine (9) months (such as curriculum development, short term projects, meetings and substitute duties) which could amount to additional temporary pay.

Upon hire, all positions at Aims Community College require a criminal background check and may require industry specific screenings such as an MVR, physical and/or drug screen. Keep in mind, a conviction does not automatically preclude candidates from being employed. The nature of a conviction will be considered relative to the duties of the position.