Strategy & Operations Manager, Marketplace

We’re looking for an analytical, execution-driven Strategy & Operations Manager to help scale Fleetio’s Maintenance Shop Network (MSN) – a fast-growing marketplace business that operates like a startup within Fleetio, combining the autonomy of a new venture with the resources and reach of an established SaaS leader. MSN connects fleets to thousands of verified repair shops through a unified digital marketplace. It sits at the intersection of software, payments, and services - bridging the gap between fleets and the physical world of vehicle maintenance.

A little about us…Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we’re leading the charge, with raving fans and new customers signing up every day. We raised $450M in Series D in June of 2025 and are on an exciting trajectory as a company. Fleetio is also a proud founding member of the Rails Foundation!

More about our team and company:

• Fleetio overview video: https://www.youtube.com/watch?v=IlvIbwZT3oU
• Our careers page: https://www.fleetio.com/careers

Who you are

In this role, you’ll contribute to the overall strategy and key initiatives that drive growth, efficiency, and adoption of the Shop Network. You’ll partner closely with Product, Partnerships, Finance, and GTM to shape how the marketplace operates and evolves — including areas such as pricing, economics, network design, and customer activation.

You’ll play a hands-on role in building the systems, processes, and programs that make the Shop Network scalable, data-driven, and operationally excellent.

Fleetio’s Shop Network is one of the company’s most strategic and fast-scaling initiatives. You’ll have the best of both worlds: the agility of a startup and the stability of an established SaaS platform. You’ll gain meaningful ownership, direct exposure to senior leadership, and an opportunity to shape how fleets across industries repair and optimize their vehicles.

Your impact

Strategic Initiatives

• Lead and support cross-functional initiatives that expand the Shop Network’s reach, efficiency, and profitability
• Contribute to Shop Network strategy including pricing, vendor economics, long-range (3-year) planning, and marketplace expansion
• Develop and validate business cases for new offerings, incentives, and growth programs

Growth & Product Enablement

• Help launch new products and initiatives that accelerate marketplace adoption and revenue growth
• Partner with Product and Partnerships on supply-demand strategy and customer activation programs
• Identify and implement programs to activate Fleetio customers and increase MSN participation

Operational Excellence

• Build better systems and processes across the customer lifecycle — from sales and onboarding through post-activation success
• Streamline workflows between operations, support, finance, and GTM to enhance customer experience
• Own performance dashboards, define KPIs, and monitor business health and leading indicators

Leadership & Enablement

• Prepare insights and recommendations for executive and board-level discussions
• Collaborate with MSN and other functional leadership to set annual and quarterly priorities

Your experience

• 4–6 years of experience in strategy consulting, investment banking/private equity, business operations, marketplace operations, or high-growth SaaS
• Strong analytical and financial modeling skills (Excel/Google Sheets fluency required)
• Demonstrated ability to translate data into actionable recommendations and drive cross-functional execution
• Clear, structured communicator who can influence across teams and leadership levels
• Strong business judgment with experience in marketplaces, logistics, or transaction-driven businesses
• Entrepreneurial mindset — energized by ambiguity and building structure in fast-moving environments

Benefits 

• Multiple health/dental coverage options (100% coverage for employee, 50% for family)
• Vision insurance
• Incentive stock options
• 401(k) match of 4%
• PTO - 4 weeks (increases at year two!)
• 12 company holidays + 2 floating holidays
• Parental leave - birthing parent (16 weeks paid) non-birthing (4 weeks paid)
• FSA & HSA options
• Short and long term disability (short term 100% paid)
• Community service funds
• Professional development funds
• Wellbeing fund - $150 quarterly
• Business expense stipend - $125 quarterly
• Mac laptop + new hire equipment stipend
• Fully stocked kitchen with tons of drinks & snacks (BHM only)
• Remote working friendly since 2012 #LI-REMOTE

Fleetio provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit and business need.

This application is not intended to and does not create a contract or offer of employment. Employment with Fleetio is at will.

If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500.