Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
The Strategic Accounts Team Lead maintains the highest level of customer service performance by overseeing the actions of Account Representatives servicing their assigned client bases. The role is responsible for meeting client and SMS Assist’s financial and operational objectives, and delivering client support and account management results by coaching, leading by example, and supporting a team that drives continuous improvement. This role also is responsible for the success of the team, holding team members accountable for the results they achieve.