Store Operations Analyst (Hybrid)

General Summary

At Claire’s, we’re more than just earrings and accessories—we’re a global brand that sparks creativity, self-expression, and fun for millions of customers every year. We’re looking for a Store Operations Analyst who’s as passionate about numbers as our customers are about the latest trends.  From digging into sales and traffic data to creating labor models that evolve with the business, you’ll play a key role in keeping Claire’s stores running smoothly and efficiently. You’ll partner with Field Leaders, Finance and HR to balance labor allocations with business needs, transform data into insights that drive sales, and serve as a trusted advisor for all things store labor.

Purpose of Role

The Retail Store Operations Forecasting Analyst is responsible for designing and delivering accurate, forward-looking labor forecasts that empower field teams to optimize staffing in alignment with sales, traffic, and customer experience goals. This role ensures labor is allocated at the right time and place to maximize sales, piercing performance, and service standards, while balancing efficiency and cost discipline.

Key Responsibilities

• Forecasting & Allocation
  • Generate and communicate weekly store labor allocations, aligning hours with traffic patterns, conversion targets, and sales plans.
  • Continuously refine forecasting models across seasons and regions (U.S. & Canada) to ensure precision and agility.
  • Partner with HR and Field Leaders to ensure local labor laws and regulations are considered in week to week labor planning.
• Analytics & Insights
  • Analyze labor and store performance data (e.g., Sales per Labor Hour, conversion, piercing penetration) to identify trends and opportunities.
  • Translate data into actionable insights and recommendations for field leaders and senior leadership
• Operational Support
  • Partner with Store Operations, Finance, HR, and field teams to optimize labor efficiency while protecting customer experience.
  • Support system integrations and enhancements (e.g., traffic-based scheduling, task management platforms like WorkJam, ShopperTrak).
  • Build and deliver field-ready reporting, tools, and training to enable store leaders to manage labor effectively.
• Future Retail Enablement
  • Play a lead role in evolving labor management from static scheduling to dynamic, customer-driven deployment.
  • Support special projects and rollouts that enhance operational rhythm, workforce enablement, and customer satisfaction.

Decision Making

• Makes daily operational and tactical decisions that directly impact store labor deployment and performance.
• Provides data-driven recommendations influencing strategic labor planning across the fleet.

Key Relationships

• Internal: Regular collaboration with Retail Operations, Finance, HR, and field leadership across districts, regions, and corporate functions.
• External: Engagement with system vendors, consultants, and analytics partners (~20%).

Qualifications & Experience

• Bachelor’s degree in Business, Finance, Operations, Analytics, or related field (required).
• 4–5 years of retail experience, preferably in planning, finance, or workforce management.
• Advanced Excel and reporting expertise; comfortable with large data sets and forecasting models.  Proficiency in SQL or other data analysis tools.
• Strong analytical and problem-solving skills; ability to interpret data and make actionable recommendations.
• Experience with workforce management systems, labor scheduling software, or BI tools (Tableau, Power BI) preferred.
• Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Strong oral and written communication skills, with ability to influence across all levels.
• Self-motivated, innovative, and proactive problem solver.

Future Vision

This role will be instrumental in transitioning Claire’s to a next-generation retail labor model—integrating traffic insights, task management systems, and customer-first staffing strategies to ensure the right people are in the right place at the right time.

Compensation Range: $52,000.00 - $71,760.00

Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location.

Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave.

Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

*Sick Time: For the State of Washington, all employees will accrue paid sick time at the rate of 1 hour for every 30 hours worked.

Claire's is an equal opportunity employer committed to diversity, equity, and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.

Information received relating to accommodation will be addressed confidentially. To request accommodation, please email Benefits@claires.com. Only messages sent for this purpose will be considered.