Store Manager

About Nothing

Nothing exists to make tech feel exciting again.

We’re building a different kind of technology company, one that puts design, emotion, and human creativity at the heart of everything we do. From the way our products look and feel to how we communicate and show up in culture, we believe technology should make you feel something.

Founded in London in 2020, we’ve grown from idea to global challenger in just a few years. Backed by GV (Google Ventures), EQT Ventures, and C Ventures, and investors like Tony Fadell (iPod), Casey Neistat, and Kevin Lin (Twitch), we’re now sold in 40+ markets with millions of users worldwide.

The Role

We’re looking for a dynamic, customer-focused Store Manager to lead our retail team located at our flagship store in the heart of Soho. In this role, you’ll oversee daily operations, drive sales, and ensure the highest standard of customer experience in line with the Nothing brand.

Responsibilities

• Team Leadership: Lead, motivate, and develop a team to deliver outstanding customer service and be ambassadors for the Nothing brand.
• Sales Performance: Set and achieve sales targets, optimise product displays, and implement strategies to drive sales growth.
• Launch Activations: Plan and execute launch activations from limited drops to cultural moments to drive launch hype and sales.
• Customer Experience: Ensure an exceptional and personalised shopping experience while resolving customer concerns.
• Store Operations: Oversee store opening/closing, inventory management, stock ordering, and store maintenance.
• Reporting: Manage work schedules, provide regular sales reports, inventory reports and manage the store P&L.
• Nice to have: Experience managing store openings, including coordinating fit-outs, contractors, and vendors.

Requirements

• Experience: 3+ years of retail management experience (tech or premium brands preferred).
• Leadership: Strong leadership and team management skills, with a proven ability to motivate and develop staff.
• Customer Service: Excellent customer service skills with a passion for creating memorable experiences.
• Sales & Performance: Ability to drive sales, set targets, and analyze performance metrics.
• Communication: Strong communication skills, both written and verbal.
• Tech-Savvy: Comfort with retail management systems, inventory software, and point-of-sale systems.
• Organisation: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Flexibility: Willingness to work weekends, evenings, and holidays as needed.
• Nice to have: An eye for culture — someone who draws inspiration from design, fashion, and contemporary creative movements.

We are an equal opportunity employer and will always promote a more diverse and inclusive environment. We are committed to being a welcoming employer for all candidates.