Star Service Delivery Attendant

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

Who We Are: Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We’re Looking For:

As a Room Service Delivery Attendant you will ensure an outstanding in-room dining experience by delivering food and beverages to guest rooms promptly and accurately. This role involves setting up trays or tables with precision and responding to guest requests with professionalism and warmth. With a focus on exceptional service and attention to detail, the Room Service Delivery Attendant contributes to creating memorable and enjoyable stays for every guest.

Who You Are:

• Clearly able to communicate ideas and information for all audiences both in writing and verbally.
• Service-oriented with an authentic attitude and approach to guest service.
• Effective at prioritizing tasks in a dynamic environment, ensuring smooth operations, and timely guest service.
• Veterans and military spouses are encouraged to apply. 

What You’ll Do:

• Complete setup and preparation tasks at the start of each shift.
• Deliver guest amenities, food, and beverages promptly to guest rooms.
• Ensure that orders are accurate, complete, and meet hotel presentation standards.
• Set up trays, carts, or in-room dining tables as requested by the guest.
• Greet guests warmly, explain orders, and respond to any questions.
• Ensure that guests are satisfied with their orders and promptly address any issues.
• Coordinate with the kitchen and bar teams to ensure timely preparation of orders.
• Ensure guest satisfaction and report feedback or concerns to supervisors.
• Maintain room service areas, clear used trays, and restock supplies.
• Follow hotel policies for food handling and ensure sanitation standards are met.
• Other duties as assigned.

Your Qualifications Includes:

• Knowledge of quality food service techniques and standards
• Ability to lift and carry food service trays weighting 35 plus pounds
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work flexible schedule to include weekends and holidays.
• Prior experience in food service operation preferred.