Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Staff User Experience Designer
As a Staff UX Designer, you are a pivotal leader within a product team, responsible for driving UX strategy and execution at the team level while ensuring alignment with broader business and product outcomes. You excel at connecting the dots between user insights, design patterns, product requirements, and business goals. In this individual contributor role, you’re a trusted expert both tactically and strategically for other designers on your team, as well as with partners in Product Management and Engineering. You are capable of autonomously leading complex projects, mentoring team members, and collaborating effectively cross-functionally. You have a deep understanding of user-centered design principles, excellent communication skills, and the ability to navigate ambiguity well. You are a champion for craft excellence and advocate for design quality, grounded in your deep understanding of our users and their experiences within our product.
Team:
Our team designs innovative experiences that empower contact centre Agents worldwide. By partnering with product and engineering teams, we seamlessly integrate AI assistants and automation into Agent workflows, enabling organisations to deliver personalised, exceptional customer experiences.
Location: For this position we are open to candidates who wish to work hybrid from our office in Galway or remote within Ireland.
Please note that an online portfolio is a minimum requirement as part of our review process.
Key Responsibilities:
Manage Design Projects: Oversee the design aspects of major projects, including defining problem statements, determining research needs, providing rigorous review and critique of designs, delegating tasks – knowing when to step in and design the hardest aspects yourself, and ensuring successful implementation of designs into production.
Autonomy & Ambiguity: Exercise independent judgment to handle high levels of ambiguity, with the keen ability to know when to raise a flag to your manager or PM/Eng partner. Develop effective plans and solutions for complex organizational and/or design challenges.
Team Development: Provide mentorship to other designers and model behaviors that contribute to the development of a high performing and rigorous design culture on the team.
Collaboration & Communication: Partner with product managers, engineers, and business leaders to drive alignment and integrate design strategy into product roadmaps and development processes. Clearly articulate design concepts and strategic insights through engaging presentations and visual storytelling, influencing stakeholders at all levels.
Design & Business Impact: Lead with an impact-first and user-centered mindset to develop and deliver design strategies that align with our business objectives.
Continuous Improvement: Contribute to refining team processes and rituals, such as leading sprint planning sessions and driving a culture of critique, to enhance productivity and design excellence.
Key Requirements:
Experience: 6+ years of experience in user experience design, with a strong background in participating in the complete product development lifecycle of web or software applications.
Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field, or equivalent practical experience.
Skills:
Deep knowledge of Figma, design systems, and low-fi collaboration tools like Miro/FigJam.
Focus on system and framework thinking
Experienced in applying various research methodologies, including usability and generative techniques.
Proven track record of partnering with development teams and product management to define strategy, influence the direction of the product, and successfully ship designs.
Excellent communication skills, with the ability to effectively tell compelling stories through visual, verbal, and written communication. This includes articulating a clear design rationale and conceptual ideas – tailoring the communication to meet the needs of various audiences.
Preferred Experience:
Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers).
Our Benefits:
Flexible work schedules and work-from-home options
Development and career growth opportunities
Excellent pension scheme
Bonus scheme
Health Insurance
Income Protection & Life Assurance
Family-friendly leave allowances, including paid maternity and paternity leave.
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.