Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Great customer experiences start with Genesys, unifies customer and agent experiences across phone, email, chat, text and social channels.
We're building the next generation of admin tools that power these experiences. Our Genesys Cloud Admin UI and Knowledge Portal Client applications are critical tools used by customers worldwide to configure, deploy, and manage web messaging solutions that engage millions of end-users daily.
As we continue to expand our product portfolio, we’re looking for a Staff Software Engineer who’s passionate about crafting exceptional front-end experiences with Angular and who also brings (or wants to expand) skills in modern serverless backends.
We are seeking a software engineer with strong programming skills. Working in a highly collaborative and agile environment. Genesys Software Engineers think through implementation details of scalability, security and usability.
About the Role
We’re building the future of our Admin UI for Messenger and Knowledge Portal Client applications, high-impact tools used by customers around the world and built on top of public web deployment APIs.
The Impact:
This web application is used by enterprise customers worldwide to configure and deploy web messaging solutions
You'll work on features that directly impact customer engagement experiences across millions of web interactions
The codebase handles complex configuration management with versioning, draft/publish workflows, and multi-domain deployments
Performance and reliability are critical as this is an admin tool used by customer service teams daily
As a Staff Software Engineer (Frontend focus), you’ll lead the technical direction of our Angular-based applications, shaping architecture, performance, and developer experience. While your core expertise will be in Angular, TypeScript, and modern web frameworks, experience with serverless backend development (AWS Lambda, Node.js) is a big plus.
You’ll drive design excellence, mentor other engineers, and collaborate closely with UX and product teams to deliver polished, high-performing experiences.
What You’ll Do
Lead architecture decisions for a large-scale Angular SPA
Design and implement complex form workflows (multi-step wizards, configuration management)
Build modern, scalable UIs using Angular, TypeScript , RxJS , and Angular Material
Drive front-end best practices for performance, modularity, and maintainability
Integrate with RESTful APIs handling configuration, deployments, and knowledge management
Collaborate across teams to integrate with APIs and backend services
Establish and maintain code quality standards, review processes, and architectural guidelines
Drive adoption of best practices: dependency injection, service patterns, and testability
Refactor legacy code while maintaining backward compatibility
Mentor engineers and influence front-end standards across the organization
Contribute to end-to-end development using AWS Lambda, API Gateway V2, and Node.js (as a plus).
Required skillsets (Must-Have)
Deep expertise in Angular 15, TypeScript 4, and RxJS 6.
Expertise in Angular LTS (Long Term Support) version.
Experience with Angular Material v15 and component-driven UI design.
Familiarity with Genesys Spark v4 and Iframe-coordinator v6 (nice to have).
Strong testing background: Jasmine, Karma, and Playwright.
Backend / Full stack (Bonus)
Experience with Node.js and TypeScript backend development.
Familiarity with AWS Lambda and API Gateway V2.
Understanding serverless patterns and CI/CD workflows.
What You Bring
8+ years of experience in software engineering, with 3+ years in a staff-level or technical leadership role.
Deep expertise in Angular (v15+ and LTS) with proven experience in large-scale SPAs
Strong TypeScript skills
Expertise in RxJS patterns: observables, operators, BehaviorSubjects, and reactive programming
Strong testing mindset: unit, integration, and E2E testing strategies
Proven expertise in modern front-end architecture and frameworks.
Strong problem-solving and design skills with a focus on performance and scalability.
Ability to mentor, lead, and elevate the front-end craft across teams.
Excellent collaboration and communication skills.
Bonus: Experience with internationalization (i18n) and accessibility (WCAG) standards
Why You’ll Love Working Here
Lead front-end innovation on customer-facing products used globally.
Collaborate with world-class engineers building cutting-edge web experiences.
Opportunity to expand into full stack and serverless development.
Inclusive culture, flexible work options, and competitive compensation.
#LI-GR1
#LI-Hybrid
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.