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Credit karma

Staff Growth Tech Product Manager

Charlotte, NC Full Time

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members globally. While we're best known for pioneering free credit scores, our members turn to us for everything related to their financial goals, including identity monitoring, applying for credit cards, shopping for insurance and loans (car, home and personal) and savings accounts and checking accounts* – all for free. Credit Karma has grown significantly through the years: we now have more than 1,700 employees across our offices in Oakland, Charlotte, Culver City, San Diego, London, Bangalore, and New York City.

*Banking services provided by MVB Bank, Inc., Member FDIC

The Growth Technology Product team is the Data & AI Product team at Credit Karma and it delivers tools, platforms, and AI products used across channels like in-app, email, push, and paid advertising to help members achieve financial progress. Our team manages large-scale data platforms to support data scientists, build self-serve tools for marketing teams, and personalize experiences for over 100 million members. As a Product Manager in the Data & AI team, you will drive strategic partnerships across marketing, data science, and engineering, transforming ideas into impactful product launches. By leading the In-app Recommendation DS  team, you’ll develop innovative marketing technologies, shape AI-powered platforms, and empower millions of members to improve their financial well-being.

What you’ll do:

  • Define and Execute Product Strategy: Develop and own the strategy, roadmap, and execution plan for in-app ranking and recommendations. Owning the in-app recommendation area you will lead the end to end experience of what each user will see, when they will see it, and how they will see it (which template, what copy, what format, etc)
  • Build Cross-Channel Platforms: Design and implement strategies that enable consistent, seamless experiences across all in-app surfaces, ensuring each interaction is carried over to the next screen, unlocking value for members and empowering CK to drive lasting engagement
  • Establish Clear Product Goals: Define product requirements, success metrics, and milestones in alignment with organizational priorities. Work collaboratively with cross-functional teams to execute the roadmap and deliver measurable outcomes
  • Deliver High-Quality Outcomes: Partner with engineering, data science, and design teams to ensure timely, high-quality product delivery
  • Build the Team Culture: Foster a culture of collaboration, accountability, and shared ownership to achieve team and organizational goals
  • Develop Go-to-Market Strategies: Collaborate with research and marketing teams to craft go-to-market strategies, refine messaging, and ensure the product delivers on its value proposition
  • Collaborate Closely with Leadership: Work with Credit Karma leadership to align on the product vision, prioritize initiatives, and ensure the product drives the mission of championing financial progress for all

What’s great about the role:

  • You will work in a small team environment while delivering massive impact to both our members and the organization
  • You will have direct access to executives and collaborate closely with leaders across the company
  • You will solve BIG, industry-changing problems while innovating with AI-driven, personalized financial platforms
  • You will create meaningful impact at scale for more than 110 million members, empowering them to achieve financial progress
  • You will influence strategies that shape Credit Karma’s vision and mission, driving innovation in a collaborative and fast-paced environment

What we are looking for:

  • 6+ years of product experience in building consumer user experiences
  • 4+ years of product experience in using AI/ML in consumer experiences
  • Bachelor's degree from an accredited college or university
  • Outstanding communication skills at all levels of the technology and product organizations, ranging from VPs to individual contributors
  • Broad technical working knowledge of platforms, and Machine Learning Infrastructures, and AI models
  • Eagerness to challenge the status quo, balanced with a reasonable and methodical approach to effecting change
  • A fun and positive attitude!

What we’d like to see: 

  • Proven track record of shipping multiple complex consumer products with broad reach and measurable business impact
  • Ability to balance speed of execution with maintaining a high standard of quality, ensuring consistent delivery of excellent results
  • Comfort working with ambiguous goals and in dynamic environments where priorities may shift frequently
  • Experience in both startup-like and enterprise-scale environments, demonstrating agility in execution and effective communication with stakeholders and leadership
  • Strong creative product thinking, with the ability to collaborate closely with design to craft simple, intuitive, and delightful experiences that address complex constraints and requirements
  • Versatility in managing projects across the product lifecycle—from early-stage, pre-product-market-fit initiatives to scaling established, market-leading solutions
  • Outcome-driven mindset with expertise in defining key success metrics and aligning product plans to deliver measurable results
  • Data-driven decision-making approach to strategic planning, with a strong ability to translate strategy into actionable roadmaps and execution plans 

Benefits include:

  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off (Vacation, Sick, Baby Bonding, Cultural Observance, & More)
  • Education Perks
  • Paid Gift Week in December

Equal Employment Opportunity:

Credit Karma is proud to be an Equal Employment Opportunity Employer. We welcome all candidates without regard to race, color, religion, age, marital status, sex (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity or gender expression, national origin, veteran or military status, disability (physical or mental), genetic information or other protected characteristic. We prohibit discrimination of any kind and operate in compliance with applicable fair chance laws. 

Credit Karma is also  committed to a diverse and inclusive work environment because it is the right thing to do. We believe that such an environment advances long-term professional growth, creates a robust business, and supports our mission of championing financial progress for everyone. We offer generous benefits and perks with a single eye to nourishing an inclusive environment that recognizes the contributions of all and fosters diversity by supporting our internal Employee Resource Groups. We’ve worked hard to build an intensely collaborative and creative environment, a diverse and inclusive employee culture, and the opportunity for professional growth. As part of the Credit Karma team, your voice will be heard, your contributions will matter, and your unique background and experiences will be celebrated.

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