Department:
Technical Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The Senior Technical Data Management Consultant serves as a subject matter expert within the Performance and Technology team in Maintenance Programs. This role is instrumental in driving the development and execution of technology strategies and performance metrics that enhance the effectiveness, efficiency, and regulatory compliance of Southwest’s maintenance programs. This role requires close collaboration with cross-functional teams across the company, serving as the TDM liaison and facilitator to support enterprise-wide initiatives. This is a high-impact role ideal for someone with airline maintenance technical expertise, strong influencing capabilities, data science and analytics, and a passion for efficient project management in a dynamic environment. The ideal candidate is a strategic problem solver with a proven ability to translate complex challenges into forward-thinking, high-impact solutions. They bring advanced technical proficiency, thrive in collaborative environments, and consistently deliver results under pressure
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsiblities
- Lead efforts in analyzing data to recommend and develop scalable solutions to operational inefficiencies.
- Lead and mentor others in the facilitation of sprint planning and Agile ceremonies as needed, adhering to Agile principles and practices.
- Represent the Technical Data Management team in cross-departmental initiatives and meetings.
- Lead the efforts in the execution of complex projects using standard program, project management, and agile methodologies.
- Ensures appropriate formal governance processes are followed for programs and projects (i.e. RCB, CASS, SMS etc)
- Advanced in creating and delivering presentations that are clear and concise while conveying key information such as roadmaps, and business cases to support change and drive alignment that can be presented at the executive level
- Lead cross-functional projects and initiatives aimed at addressing unique operational challenges.
- Analyze complex data sets to derive insights for multiple solutions for problem solving, considering risks and benefits that inform a path to a business decision that aligns with long term business strategies
- Coordinate and facilitate meetings with internal and external stakeholders, including senior leadership.
- Advanced in providing guidance and oversight to ensure execution of departmental and cross departmental projects in an efficient and compliant manner while ensuring to meet proposed deadlines.
- Proactively monitor projects and communicate risks, issues, and scope, ensuring the appropriate level of priority, visibility, and escalation
- Mentor other team members and provide technical oversight to ensure consistent standards and performance.
- Leverage peer influence to drive stakeholder consensus and facilitate decision-making by effectively communicating risks, timelines, and outcomes.
- Act as a strategic advisor and change agent to Technical Operations leadership
- Must be able to meet any physical ability requirements listed on this description
- May perform other job duties as directed by Leader
Knowledge, Skills, and Abilities
- Advanced in creating value through developing and implementing strategic process improvements within the Technical Data Management function.
- Advanced understanding of aircraft systems, technical documentation, and maintenance program structures.
- Advanced in the ability to leverage prior experience to address complex issues and deliver high-quality, forward-thinking solutions aligned with long-term departmental and business objectives.
- Experience with using tools such as Alteryx, Tableau, Microsoft Office 365 products
- Advanced in developing and delivering clear, compelling PowerPoint presentations for varied audiences.
- Advanced ability to manage and prioritize multiple complex projects across cross-functional teams.
- Advanced in interpreting regulatory, OEM documentation, and Engineering documents, such as but not limited to AMM, IPC, ADs, SBs, STCs, Engineering Orders, Design Drawings.
- Advanced interpersonal and communication skills with the ability to lead, influence, collaborate, and adapt within cross-functional team environments; consistently effective under pressure and within proposed deadlines.
- Leads/navigates in authentic ways to resolve conflicts and champions processes that foster a collaborative team environment
- Advanced in ability to demonstrate a work style that projects confidence and authority while maintaining composure, tailoring communication and influence tactics based on situational awareness
- Highly seasoned in gathering requirements across cross functional work groups, create meeting minutes, action item lists, and drive assigned actions to close
- Self-starter with a high degree of autonomy and accountability in a fast-paced, dynamic environment.
Education
- Required: High School Diploma or GED
Experience
- Expert level experience, expansive and far reaching knowledge in:
- Operations, technical data management, maintenance program strategy, or engineering within an Airline/OEM/MRO
- Driving organizational change through performance metrics and process improvements
- Managing high-impact, cross-functional projects and presenting to leadership
Licensing/Certification
- Must be able to obtain and maintain a SIDA badge and meet local airport requirements
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Ability to travel as needed and perform extended work hours to meet project demands
Pay & Benefits:
Competitive market salary from $125,900 per year to $139.900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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