Sr. Professional Services Consultant - Observo

What Are We Looking For?

If you’re passionate about engaging customers and creating a great experience, you have a place with us. SentinelOne is growing its Professional Services team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne’s Observo AI Security Data Pipeline platform.

Our Professional Services Consultants build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. Professional Services Consultants will focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs.

You should have impeccable technical and communication skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen cybersecurity technology in a company with a fantastic culture, we would love your help to drive service excellence!

What Will You Do?

• Act as the primary consultant for customer onboarding activities as they relate to SentinelOne Observo AI solution
• Assist with troubleshooting and debugging Sentinel deployments involving SentinelOne Observo AI, AI-SIEM and Data Lake solutions
• Deliver implementation, enablement, and advisory services for SentinelOne Endpoint and related cloud-based products and technologies.
• Consult with customers to build collaborative architecture, success criteria, and project plans for implementation customized to their business objectives.
• Work with customers as a trusted advisor, helping guide them on ongoing security best practices, platform management, and product usage.
• Represent and advocate for customer needs and issues across departments.

What Skills and Knowledge Should You Bring?

• Cloud Platforms: Good understanding of major cloud platforms (AWS, Azure, GCP).
• Experience in Cybersecurity, ideally in SIEM, Security data pipeline, and SOC platforms
• Containerization: Experience with containerization technologies (Docker, Kubernetes).
• Automation and Scripting: Proficiency with automation tools or scripting languages (Python, PowerShell, Bash).
• Database Management: Experience with SQL queries.
• Security Practices: Strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations.
• Customer-Centric: Possess a customer-centric approach with a strong desire and ability to work with customers in a technical capacity.
• Field Services Experience: 5+ years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain.
• Industry Certifications: Industry certifications showing domain expertise in cloud technologies and endpoint security solutions.

Why us?  

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry-leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events, including regular happy hours and team-building events