Sr. Product Owner, Digital Sales Platform

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

The Sales Acquisition Product Delivery team is dedicated to maintaining and enhancing the Digital Sales Platform, ensuring it aligns with business objectives and delivers an exceptional client experience. As a Senior Product Owner for the Sales Platform, you will be responsible for defining the product vision, overseeing the delivery of product iterations that meet the needs of clients, and business partners, and maximizing overall business value. This position is assigned to the Sales Funnel Optimization Delivery Pod, which is focused on delivering both partner-driven and optimization capabilities, as well as enhancing platform resiliency for the Digital Sales Platform. In this role, you will lead the product vision and drive enhancements for the digital channel, collaborating closely with the Sales Origination Technology team (Pega). Your efforts will enable personalized client experiences that drive increased digital sales and engagement.
 

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Product backlog – Create and maintain a prioritized Product Backlog, by working with business stakeholders, analytics, and client feedback to resolve our client’s problems and meet business objectives.

• Product requirements – Create user stories and collaborate on product requirements. Product Requirements will be curated in a collaborative fashion with business system analysts, design, editorial, project managers, technical consultants and various members of the product team.

• Subject matter expert – Serve as the internal subject matter expert on the product and as a primary contact and thought leader for product related questions. To become an expert of your product, you will work to understand the architecture, designs, business needs to make informed decisions and lead new feature developments. 

• Manage each iteration – You will manage release plans, monitor scope, schedule, budget, and ensure the best ROI on the development effort. Ensure each iteration delivers expected result by working closely with the development team to define, design, accept and adapt features, and evaluate after release. 

• Relationship management & communication – You will collaborate and develop strong relationships with peers as well as business partners to deliver strong experiences. Create and deliver executive-level presentations, using creative storytelling to communicate complex ideas clearly and persuasively to senior leadership, while tailoring content and visuals to engage diverse audiences.

• Leader of leaders – You provide leadership support to the product team, pods, and technology & business partners. You provide indirect leadership to product owners and look for opportunities to improve how we work.

Who You Are

• You have 5 to 7 years of work experience. You bring proven experience in digital product management or sales acquisition technology, having successfully delivered integrations of sales acquisition technology to enable seamless digital sales experiences. Your background includes creating data-driven digital solutions that enhance client engagement and deliver measurable results.

• You give meaning to data. You can demonstrate some work experience in data-driven decision making, using business objectives, analytics, and user research to narrow in on opportunities and effectively prioritize a backlog.   

• You're digitally savvy. You seek out innovative solutions and embracing emerging AI technologies. You readily adapt to new tools and evolving industry trends.

• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard and by surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new solutions to overcome all obstacles.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

• You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.

• You can effectively communicate. Your communication is effective and reflective based on who your audience is. You can foster buy-in with stakeholders and partners.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Digital Product Management, Digital Products, Product Management, Product Vision