Sr. Manager, Solution Engineering

ROLE SUMMARY

Digital is helping Pfizer Global Supply win the digital race in pharma and create breakthroughs that change patients’ lives. Digital provides innovative digital solutions that unleash the power of our people by allowing them to focus their time and attention on value-add tasks. Our solutions accelerate key PGS initiatives and help PGS sites realize benefits of continuous improvement more rapidly.

The Digital Manufacturing organization enables a world-class manufacturing and supply chain organization by increasing visibility and efficiency across diverse systems and processes and delivering predictive analytics and insights. The team supports Pfizer’s Core Manufacturing & Engineering Solutions, while enabling a secure, seamless flow of contextualized data from the device & control levels, all the way to the top of the Enterprise. Our goal is to create persona driven, connected experiences across our shop floors to predict and optimize operations, while providing intelligence, and real-time insights to operators. Key functional areas:

• Strategy & Operation Excellence
• Global Supply Engineering & Sustainment
• Manufacturing Operations Solutions
• E2E Network Solutions

The Global Supply Engineering & Sustainment team leads the technical support for manufacturing applications and core platforms, overseeing technology and vendor partnerships, and ensuring strong architecture governance. Our mission is to ensure that the platforms, systems and digital capabilities that power our global supply chain are reliable, scalable and future-ready.

The Senior Manager, Solution Engineering will lead the design, deployment, and sustainment of Pfizer’s COMET (Siemens OpCenter Pharma Execution) and AMPS (Rockwell Pharma Suite) MES platforms across our manufacturing sites. This role will collaborate closely with Siemens and Rockwell, site automation, enterprise architecture and global Digital Manufacturing teams to architect, build and maintain a stable, validated on-premises MES environment that meets stringent GxP and performance standards. 

This leader will own the infrastructure architecture, installation, configuration and upgrade execution of these platforms – ensuring high availability, scalability and alignment with Pfizer’s enterprise standards. 

This colleague is self-motivated, able to take challenges and explores multiple solutions.  You will be part of an exciting team that delivers best in industry solutions across Manufacturing.

ROLE RESPONSIBILITIES 

The Senior Manager, Solution Engineering  colleague’s responsibilities include but are not limited to:

• Infrastructure & Architecture Leadership
  • Lead the end-to-end design, build and validation of the COMET and AMPS on-premise infrastructure (servers, databases, network configuration, virtualization, storage, backup, monitoring, observability)
  • Partner with global Pfizer architecture teams to ensure compliance with enterprise infrastructure, cybersecurity, and data protection standards
  • Define system sizing, capacity planning, and performance monitoring strategies for the MES environment
• Deployment & Execution
  • Lead site-level MES build deployments and cutover activities in collaboration with Siemens, Site Automation, and Global Manufacturing teams
  • Oversee installation, environment setup, configuration, and qualification of all MES system components
  • Ensure execution of relese upgrades, including regression testing, validation and business continuity planning
• Operational Excellence & Stakeholder Engagement
  • Establish robust monitoring and observability, alerting, and incident management processes to ensure system uptime and stability
  • Partner with L4 supportm vendors and SRE teams to drive proactive problem management and root cause analysis
  • Develop a robust lifecycle management roadmap ensuring infrastructure is modernized and upgraded while avoiding business risk
  • Work with product managers to create short and long term strategic roadmaps for Solution Engineering, leveraging best in class technology solutions.
  • Coordinate with vendors and suppliers as required.
• Continuous Improvement
  • Identify opportunities to enhance system performance, reduce downtime, and optimize deployment processes
  • Contribute to global MES infrastructure templates, playbooks and standardization initiatives
  • Mentor technical staff and develop site expertise in MES infrastructure and operations

BASIC QUALIFICATIONS 

• Bachelor’s degree in computer science, engineering, or relevant experience
• Minimum 7+ years of experience designing,deploying, and managing on-premises or hybrid MES or automation systems in a regulated environment 
• Strong hands-on experience with infrastructure architecture, including Windows/Linux servers, databases, virtualization, networking, system monitoring and observability
• Proven ability to lead complex software upgrades and manage multi-environment deployments
• Experience in GxP-compliant system design, validation and lifecycle management
• Understanding of SAFe agile delivery, DevOps concepts, and ITIL-based service management
• Demonstrated ability to collaborate across cross-functional teams including Automation, IT Infrastructure, QA, and vendors
• Excellent communication skills; able to translate complex technical topics for diverse audiences
• Leading Global Development and Support teams 
• Experience working with cross-functional teams composed of both technical and non-technical members

• Experience in managing Digital L4 support queues and adhering to defined SLAs (Service Level Agreements) 
• Excellent written and verbal communication skills with experience communicating technical concepts to non-technical audiences
• Experience in all stages of system and application lifecycle from value analysis, business case development, solution deployment through value realization and system retirement
• Problem solving within fast-paced and constantly changing environments
• Ability to work across multiple concurrent activities and in ambiguous situations while successfully adapting to changing priorities as required
• A thorough understanding of system GMP requirements and demonstrable knowledge of computer system design and maintenance lifecycle in GMP environments. 

PREFERRED QUALIFICATIONS

• Direct experience with Siemens’ Opcenter Execution Pharma solution, Rockwell Pharma Suite solution or other MES solution
• Experience integrating MES systems with automation layers and enterprise systems
• Experience within a manufacturing setting
• Experience leading vendor-delivered implementation projects and coordinating across multiple time zones and stakeholders
• Experience with Digital solutions within in a BioPharma company

PHYSICAL/MENTAL REQUIREMENTS

• None

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS 

• Ability to travel up to 20% and must be able to support weekend or night cutover and/or upgrade activities.

Work Location Assignment: Hybrid

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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