You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose: Supporting Centene's inbound outbound telephony needs. Manages the team members accountable for designing, developing, and implementing complex enterprise software solutions. Collaborates closely with technical and non-technical roles such as data modelers, architects, business analysts, data stewards, and subject matter experts (SMEs) to provide design, technical analysis, development/configuration, testing, implementation, and support expertise representing the interest of the business across the enterprise.
- Oversees a team consisting of Senior Application Development Engineers responsible with large-scale complex Application Development projects / programs
- Accountable for leading efforts around project scope, schedule, and budget ensuring commitments and progress are monitored closely and communicated clearly.
- Makes decisions based on reported application progress and outcomes
- Establishes training and career development planning to Application Developers
- Oversees the work of 3rd party Development teams, holds 3rd party vendors accountable to our standards, policies, and performance expectations.
- Defines processes to identify and evaluate risks and participates in mitigation and control activities
- Expertly communicates with Application and Infrastructure Management operational groups during service transition
- Partners with Security and SRE teams, makes sure all security and change management policies are followed.
- Leads the design and development of proof of concept and prototype application environments
- Manages the hiring and training of new and existing staff, conduct performance / salary reviews, and provide leadership, technical guidance and coaching to Developers executing all aspects of applications development
- Establishes operational objectives and delegates tasks to team Developers to help ensure the stable operation of application development activities
- Provides expert knowledge to develop staff capabilities to strengthen understanding of application development industry, business issues and best practices; evaluate implications to IT
- Develops and communicates departmental objectives; inspire and motivate team members to achieve results
- Holds teams accountable to meet functional, quality, and time line objectives.
- Performs other duties as assigned
- Complies with all policies and standards
Education/Experience: Requires a Bachelor's degree and 6+ years of related experience, including prior management experience.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:
One or more of the following skills are desired.
- Knowledge of Contact Center environment
- Experience with AWS Connect
- Experience with Application Development; Applications Architecture
- Experience with DevOps industry best practices
- Knowledge of Agile Software Development
Soft Skills:
- Ability to lead/manage others
- Collaboration and team building skills
- Effectively coaches and delivers constructive feedback
- Instills commitment to organizational goals
- Ability to communicate and make recommendations to upper management
- Effective conflict management skills
- Develops and delivers effective presentations
- Demonstrated negotiation skills
Pay Range: $119,100.00 - $220,500.00 per year
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act