At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Join our dynamic team as a Senior incident Manager within our IT Infrastructure division! As a Senior Incident Manager, you'll spearhead global cross-functional teams to drive Root Cause Analysis and implement effective solutions for major technology incidents. You’ll play a pivotal role in enhancing our operational resilience by ensuring ITIL-aligned Problem Management processes are meticulously followed, recovery playbooks are current, and executive communications are clear. If you're ready to make a measurable impact by preventing recurring issues and elevating incident management standards across the organization, this is the opportunity for you!
Responsibilities:
Assemble cross organizational teams to investigate any major technology incident with the goal of performing Root Cause Analysis (RCA) to resolution.
Ensure Problem Management processes are followed, and incident postmortems are completed in a timely manner to identify areas of improvement and correct process deviations
Coordinate globally with peer managers regarding resources, issues, and schedules
Ensure accurate RCA information and outcomes are captured and documented
Create and maintain recovery playbooks for commonly occurring issues
Conduct post-event analysis, using the ITIL problem management process and relationships with engineering to assure that issues to prevent further occurrences
Develop internal communications at an executive level
Post event program management
Identify reoccurring issues and follow up with responsible teams
Perform other duties and projects as assigned
Qualifications:
5+ years of experience in Problem management field
Strong understanding of workflow of Incident management to Problem management
Understanding of ITIL framework for problem management
Knowledge of ITSM is a plus
Familiarity with IT Infrastructure and problem-solving techniques
Bachelor’s degree in business, computer science, engineering or related field or equivalent experience
Superb communication skills (both verbal and written)
The ability to communicate confidently and clearly on conference calls, in meetings and via email, at all levels of the organization is critical
Strong organizational skills with the ability to handle multiple tasks simultaneously
Customer focus and ownership, use of own initiative and a proactive approach to work
Extensive experience supporting and leading technical environments; demonstrated leadership skills under fast-paced, highly dynamic situations
Crisis management skills: able to set priorities, pursue multiple threads at the same time, accurately reflect current state and drive towards desired state
Ability to maintain calm during stressful situations
A great teammate who is influential and builds good working relationships across all functions.
Excellent project management skills, including demonstrated ability to lead projects across teams where influencing skills are required
Basic Knowledge of all financial industries preferred
Compensation Range: The salary range for this position is between $90,000 - $110,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Bonus Eligibility: Bonus Eligible
Benefits Information: Please visit www.broadridgebenefits.com for information on our comprehensive benefit offerings for this role.
All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Apply by clicking the application link and submitting your information. The deadline to apply for this role is 12/18/2025.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.