At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
ROLE OVERVIEW
The Senior HR Specialist serves as a working Team Lead within the HR Operations function, providing day-to-day leadership, workflow coordination, and quality assurance while also maintaining a reduced caseload. This role ensures operational excellence, supports process governance, and manages escalations. The Senior Specialist plays a critical role in ensuring timely, accurate, and compliant execution of HR transactions and service delivery activities across the organization.
Compensation: $60,000 - $68,000/annually
RESPONSIBILITIES
• Keep management informed on team activity and performance issues
• Provide performance management input, including evaluation feedback, skill gap identification, and recommendations to HR Operations department leadership.
• Oversee daily workflows and assignment of PeopleDesk tickets to HR Operations Coordinators.
• Perform quality assurance (QA) reviews of HR transactions, documentation, and adherence to SLAs.
• Monitor SLAs, ticket volume trends, and turnaround times.
• Act as an initial point of escalation and contact for team member inquiries
• Actively participate in team meetings and provide updates on ongoing work
• Maintain, update, and improve standard operating procedures (SOPs) quarterly or as changes occur.
• Handle complex or sensitive employee HR partner escalations (including sensitive HR record transactions).
• Provide top-notch customer service and administrative support, taking the lead on escalated employee
inquiries and processing
• Manage and approve timecards and time off requests.
• Provide coverage during absences
• Lead onboarding, knowledge transfer, and upskilling of new HR Operations Coordinators.
• Support leadership with implementation of HR Operations process changes, policy updates, and
continuous improvement initiatives.
• Partner closely with HR shared service teams and local leadership.
• Assign and coordinate testing participation for Workday releases and ensure team readiness.
• Other duties and initiatives as assigned by leadership.
SKILLS & EXPERIENCE
• 2-4+ years of HR Operations experience or equivalent transactional HR experience
• Demonstrated experience supporting HR processes in a shared services environment.
• Previous experience in Workday or other HRIS platforms
• Prior experience managing workload distribution or acting in a lead capacity
• Well-rounded knowledge and experience with multiple areas of HR
• Highly computer literate with capability in email, MS Office, and related business and communication tools
• Proven ability to work in a fast-paced environment with multiple priorities that require strong project management and decision-making capabilities
CORE COMPETENCIES:
• Excellent attention to detail and quality orientation
• Ability to manage competing priorities and deadlines
• Strong interpersonal and communication skills – both written and verbal
• Ability to mentor and guide
• Confidentiality and professionalism
• Problem-solving and escalation ownership
• Collaboration and influence with cross-functional stakeholders
PHYSICAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.