Position Summary
Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
- Lead and manage overall User Trial testing for Samsung's unreleased products.
- Ensure successful execution of multiple projects simultaneously.
- Strategic planning and execution, identify and mitigate potential risks.
- Meet market impact and product specification standards.
- Collaborate with Client-side Project Management, R&D, and QA teams.
- Gather project considerations and information for comprehensive project plans.
- Review defects registered by end-users and facilitate communication with R&D.
- Communicate high-priority risk defects/events to middle and upper management.
- Coordinate with inter-departmental teams to track carrier and manufacturing schedules.
- Coordinate User Trial project schedules and testing considerations.
- Communicate with Client-side Project Management, R&D, and QA team to gather project considerations and information used to create project plans.
- Monitor and control with consideration to metrics and KPI, while demonstrating the ability to execute documented or new mitigations for events increasing risk to the project.
- Prioritize and manage multiple projects in fast pace environment, communicating quickly with key project stakeholders.
- Evaluate project acceptance based on market impact and product specification (Technical).
- Review defects registered by end-users and facilitate the communication between end-user and R&D.
- Communicate high priority risk defects/events to middle and upper management.
- Collaborate with inter-departmental teams to track carrier and manufacturing schedules to coordinate User Trial project schedules and testing considerations.
- Allocate resources to different projects based on workload importance, etc.
- Ensure all project conditions and tasks have been met to completion by team or contracted resources and confirm project delivery through closing.
- Create, distribute, and report User Experience or Defect related surveys based on high priority, targeted impacting end-user features to upper management.
- Manage team resources allocated based on daily project status and forecasted workload expectations.
- Coordinate with security team to prevent security breaches during UT Project periods.
- Plan and execute OTA deployments in an internal testing environment through device/system configuration of multiple internal and carrier specific systems.
- Gather and analyze data from multiple sources, preparing spreadsheets, charts, graphs, and tables to help plan and prioritize multiple work assignments.
- Communicate with internal/external teams and end-users in professional manner to build and maintain excellent rapport.
- Determine course of action for the completion of objectives and tasks with limited instruction.
- [Quality Audit] Participate in examining key activities and output for each milestone.
- [Process improvement] Participate in evaluating and improving processes.
- [Quality index management] Collect data in order to discover a software quality index.
- [Failure case analysis] Collect data to analyze software failure types.
- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues.
- Works on problems of limited scope. Follows standard practices and procedures
Skills and Qualifications
- Bachelor’s Degree required from a 4-year accredited university (Information systems, Industrial Engineering, Consumer Behavior, Business Administration, or related fields).
- Advanced understanding of software testing methodologies (Blackbox / Whitebox / Agile / Waterfall).
- ISTQB knowledge of best practices (Certifications are a plus).
- Korean (business proficiency) and English (business proficiency) speaking/reading/writing ability is preferred, but not required.
- Strong communication and leadership skills to guide and instruct team members.
- Self-starter with an objective view able to lead a team towards business objectives.
- Excellent understanding quality assurance and control testing tools and techniques in a black-box testing environment.
- In-depth experience with working in a customer/end-user facing role and facilitating the communication of feedback, policy, and procedure to an internal client base.
- Understand all relevant technologies in current market and evolving market place.
- Passion for learning and upkeep of evolving technologies. Having an in-depth understanding on how technology influences the development of culture and society.
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