The Impact of a Sr. Digital Customer Value Manager at Coupa:
We are seeking a Senior Digital Customer Value Manager (CVM) to support a portfolio of customers within our Supply Chain Design and Planning (SCDP) business. In this role, you will be the primary customer-facing advocate, responsible for driving your customers to maximize value with Coupa solutions through digital and scaled workflows and activities. As the first Digital CVM with Coupa SCDP, you will be responsible for establishing programs and generating content to engage your customer segment and help them reduce supply chain costs, increase revenue, increase resiliency, and implement more sustainable supply chains while improving Coupa’s customer retention rates. In addition, you will collaborate directly with pre-sales, post-sales, product, and other internal teams, while also gaining exposure to different customer industries.
As a trusted advisor and primary point of contact at Coupa, you will bring best practices and thought leadership to your customers and content that other CVMs can leverage. You will be the face of Coupa to these customers, quickly building your profile within the community of supply chain designers. This is a fantastic opportunity to apply your entrepreneurial mindset for the benefit of Coupa and our customers!