Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Primary Function

As part of our highly impactful Data & AI group, the Senior Data Product Manager (Sr. DPM) will lead high-priority or complex data products to enable Zoro’s product data in our warehouse, as well as aid our business groups to leverage AI to cleanse and enrich our product at scale.

This role will be based out of our Chicago HQ and will have an onsite requirement of 2 days a week.

They exhibit business savviness by empathizing and collaborating with business partners to help them achieve their business goals and to ensure alignment with broader organizational goals. They have aptitude for technology and can communicate and work effectively with data engineers, data scientists and analysts and be able to evaluate the product’s performance over time. They are customer obsessed and continuously identify opportunities and pain points to ensure that the data products implemented are valuable for the customer in measurable ways. They are accountable for end-to-end success, from identifying opportunities to driving adoption and impact at scale.

Duties & Responsibilities

Product Discovery: Identify and document user pain points, define desired outcomes, and evaluate value, feasibility, and risk to determine whether and how to proceed. Collaborate with customers and stakeholders to quantify value and identify measurable goals.
Product Planning & Delivery: Define success and write clear requirements; partner with technical teams to deliver scalable solutions while monitoring performance and usage after launch. Own the product backlog, make prioritization decisions, and define the product roadmap. Understand where to be prescriptive vs. collaborative in requirements (e.g., prescriptive about data logic, collaborative on schema/design).
Customer Obsession: Deeply understand user workflows and product adoption patterns, and maintain feedback loops to continually improve the product experience. Understand upstream/downstream lineage and how changes affect users.
Adoption & Evangelism: Ensure effective product use through clear documentation, education, and partnership with business leads and change agents. Educate and influence users on proper usage and caveats.
Governance & Compliance: Identify privacy, regulatory, and compliance risks, and collaborate with governance experts to ensure products meet all required standards.

In Addition, Senior DPMs Also:

Identify opportunities that span across teams, domains, or business units and drive alignment to solve them.
Influence prioritization across multiple stakeholders and resolve conflicts to enable delivery.
Shape and champion long-term vision for their product(s), including roadmap, strategic partnerships, and evolving scope.
Represent their product(s) in senior leadership forums and provide regular updates on progress, blockers, and success metrics.
Lead key initiatives for governance, scalability, or platform enhancements that benefit other data products.
Formalize or improve standards, documentation, and onboarding for product management best practices.
Mentor, support, and coach other Data Product Managers and analysts transitioning into product roles.

Qualifications

Knowledge & Technical Skills

Proficiency in SQL and data profiling techniques.
Understanding of data pipelines, data modeling, data testing, and data lineage.
Understanding of ML and AI capabilities.
Familiarity with A/B testing frameworks and experimentation methods.
Awareness of data governance, privacy, and compliance frameworks as they apply to data products.
Ability to interpret product usage trends and extract leading indicators of success.

Core Competencies

Product Mindset: Strong product thinking, with the ability to translate complex problems into clear, actionable outcomes.
Communication: Excellent communication and storytelling skills, particularly when aligning stakeholders or influencing decisions through data.
Strategic Mindset: Able to balance short-term delivery needs with the long-term scalability and product evolution.
Leadership: Proven ability to lead cross-functional teams, influence without authority, and resolve conflicting priorities.
Behavioral Traits: Curious, collaborative, and self-directed. Outcome-driven with a strong customer focus. Comfortable with ambiguity and proactive in driving clarity. Reliable and accountable in complex, fast-moving environments.

Education & Experience

Education: Bachelor's degree in Data Science, Computer Science, Business, Engineering, or a related discipline (Master’s preferred).
Experience: 5+ years of experience in data product management, data strategy, analytics, or engineering. Demonstrated experience delivering data products at scale with measurable business impact. Experience in mentoring peers or leading product practice improvements.

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views

For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.

The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.

Illinois

$124,400—$207,300 USD

Our Culture

Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.

At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.

Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.

We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.

At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.

Sr. Data Product Manager