Sr. Consultant, Change Management

Are you ready to lead change at the forefront of healthcare innovation in patient access and support?

Sonexus is undergoing a major transformation—scaling rapidly, reimagining how we deliver patient services, integrating emerging technologies & AI, and collaborating across the specialty pharma ecosystem. We’re looking for a Senior Change & Transformation Consultant who’s not just experienced but energized by the opportunity to shape the future of patient care and a rapidly growing business division of Cardinal Health.

This is a high-impact role reporting to the Director of Business Transformation and Change Management. This consultant will be responsible for driving adoption, inspiring stakeholders, and embedding lasting change across complex, regulated environments. Too often, patients forego or can’t complete prescribed therapy because of complicated qualification processes, unmanageable costs, or uncertainty about their medications. Cardinal Health Sonexus Access and Patient Support combines best-in-class program and pharmacy operations with smart digital tools to streamline patient onboarding and increase adherence to prescribed care. If you thrive in fast-paced settings and want to make a real difference in the lives of patients, this is your moment.

Responsibilities

· Design and execute enterprise-level change strategies that support transformation across patient services, pharmacy operations, and digital/AI innovation.

· Conduct impact assessments, stakeholder analyses, and readiness evaluations to guide successful implementation.

· Build strong partnerships across Patient Access, Case Management, Specialty Hubs, Pharmacy Operations, IT, and executive leadership.

· Develop and facilitate dynamic workshops to elevate organizational change capability and leadership transformation IQ to scale a rapidly growing business.

· Design communication strategies, plans, and craft visually appealing and compelling communications (infographics, Veeva Engage posts, slides, manager huddle scripts) tailored to diverse audiences—from frontline teams to senior leaders.

· Champion AI initiatives includes building use cases, managing barriers to change and adoption, and managing the complex people-side of change for adopting AI (must have prior experience).

· Monitor adoption metrics, create surveys, feedback loops, and performance indicators to ensure long-term success.

· Identify risks and lead proactive mitigation strategies to keep business and AI transformation momentum strong. Leverage data and insights to refine approaches.

· Contribute to the evolution of our new Transformation and Change office.

Qualifications

· Bachelor’s degree in Business, Organizational Development, Healthcare Administration, or related field, preferred

· Strong consulting, communication, analysis, data gathering and organizational skills.

· Microsoft Office 365 (Teams, Copilot) Proficiency preferred

· Ability to work in a fast-paced, collaborative environment and deliver quality results within aggressive timeframes.

· Willingness to travel up to 25%.

· Must be willing to work Central Time Zone business hours. Prefer candidates located in Columbus, OH or Dallas, TX area.

· 6+ years of experience in change management with AI, digital business transformation experience, preferred

· Prosci certification required; CCMP certification preferred with advanced certifications in digital/AI transformation, coaching, training facilitation, lean six sigma, organizational development (ODCP), etc.

· Deep understanding and application of Change Management methodology end-to-end from strategy and planning to change impact analysis, communications plans and messaging, stakeholder analysis and engagement, readiness assessments, training and facilitation, change reporting and metrics, and reinforcement and sustainability.

· Must be comfortable and proficient delivering change and transformation workshops and courses.

· Proven success managing change for AI-driven solutions, preferred within patient services or pharmacy operations.

· Solid understanding of the specialty pharma ecosystem, with highly preferred experience in Payors, PBMs, Specialty Hubs, Patient Services, Patient Assistance Programs, Medicaid, and Pharmacy Operations.

· Exceptional communication, executive presence, facilitation, and stakeholder management skills.

· Experience with CRM platforms like Salesforce, patient support technologies, or specialty pharmacy systems is a plus.

· Can identify the differences between change and transformation, and provide work/project examples, including knowledge of transformation methodologies, models, AI strategy/transformation models, frameworks, building roadmaps. Framework examples include SAP BTM2, USAII, and CXO Transform.

· Knowledge of product, agile methodologies a plus.

Why Join Us?

· Be a catalyst for change in a mission-driven organization transforming patient care.

· Work alongside passionate professionals in a collaborative, forward-thinking environment.

· Lead initiatives that integrate cutting-edge technologies like AI to improve outcomes and efficiency.

· Make a lasting impact on how specialty pharma supports patients across the care continuum.

TRAINING AND WORK SCHEDULES:

• Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.

• This position is full-time (40 hours/week).

• Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CST.

REMOTE DETAILS:

• You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to highspeed internet.

• We will provide you with the computer, technology and equipment needed to successfully perform your job.

• You will be responsible for providing high-speed internet.

• Internet requirements include the following:

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)

• Upload speed of 5Mbps (megabyte per second)

• Ping Rate Maximum of 30ms (milliseconds)

• Hardwired to the router

• Surge protector with Network Line Protection for CAH issue

Anticipated salary range: $105,100-$150,100

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close:  1/13/2026 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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