We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Sr Community Manager Manager is responsible for supervising and assisting CMAs and CMAs Supervisors. The Manager will assist with the set up, implementation and day to day coordination and operations of Community Marketing Programs along side its supervisors and team.
PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)
Book qualified tours in accordance with set guidelines
Be professional in nature; be approachable while meeting booth quotas
Work within Best Practice Guidelines and all Company
and sales specific policies and procedures
Deliver required number of qualified tours to the sales site
Provide excellent customer service to all guests
Identify opportunities that are on the horizon and put together plans to capitalize on them
Bring fresh and new ideas to management that would be cost and/or time effective
Receive and handle rejections from prospects in a courteous and professional manner
Turn a negative response into opportunities which can be capitalized
on
Work within a defined structure in a fresh, creative manner
Represent the Company in an ethical, moral and professional manner
Display a high level of loyalty and self-discipline and high integrity
Set goals to maximize production, while minimizing costs
Attend sales meetings and training sessions as directed
Interact favorably with all types of people, display excellent verbal communications skills.
Adhere to the set work
schedule and for being on time for work
Attend all training and team meetings as required
Support the Company’s sales and marketing programs and strategies
Display a positive, courteous and respectful attitude towards the Company and team members
Ensure CMAs meet daily targets and attend to any concerns on the day
Ensure all prospects meet the Company’s tour qualification criteria and liaise with Sales staff if required
Ensure that the team provides quality customer service to potential sales
guests
Represent the Company in an ethical, moral and professional manner
Promote a positive attitude within the team towards the Company and fellow team members
Employees must ensure they comply with WVRAP’s OH&S Policy, procedures and any reasonable instruction given by WVRAP.
Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
Display a Count On Me! service to all internal and external
parties.
Display innovation through inspiring, creating and improving processes and products.
Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
QUALIFICATIONS:
Supervisory experience and ability to lead teams to achieve set goals
Ability to manage and motivate staff achieve set
targets
Ability to supervise and interpret documents such as guidelines, instructions and manuals
Attention to detail and accuracy
Ability to draft process manuals and ad-hoc reports and correspondence
High level of analytical ability and comprehension skills
Sound problem solving and negotiating skills
Positive, energetic and enthusiastic attitude and ability to motivate others
Demonstrates exceptional customer service values
Demonstrated ability to assist guests and co-workers in a professional, helpful and positive
manner
Sound communication skills
Ability to operate effectively in a fast-paced environment
Must be able to lift 25lbs
Use of personal vehicle, valid driver's license and insurance required.
Working knowledge of computer software and company specific applications
Full time availability for working weekends and holidays, daytime and nighttime required.
High school or GED equivalent required.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.