Sr Business Process Analyst

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet the team:

The Customer Advocacy Data Analytics Team is a “full-stack” data team focusing on analyzing post-market data to drive product design improvement decisions and ensure adherence to regulatory standards. We build and maintain data pipelines, design and provide KPI’s for multiple business units, and perform ad-hoc analysis for a multitude of agencies and regulatory bodies.

As a Data Informatics Analyst, you will be working in a fast-paced environment alongside the team to query and compile post-market product information to support ad-hoc data requests and periodically generate custom-formatted metrics to support business needs. The ideal candidate for this position is also able to present this data professionally and effectively to various departments within the organization.

Where you come in: (target 5-8 bullets, max 10)

• You will work in various databases and with Business Intelligence to pull information from verified and validated sources to track and trend post-market product complaint data.

• You manage the creation, maintenance, and support of metrics, reports, analyses, and dashboards with datasets of various sizes and file formats for inter-departmental communication of Post-Market Product Surveillance data.
• You work with various departments to provide data relevant to their business processes and data needs.
• You support the execution of daily metrics to Customer Advocacy Management team to monitor department performance.
• You support the execution of weekly metrics to Customer Advocacy Management team to monitor product performance.
• You demonstrate a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.

What makes you successful: (target 5-8 bullets, max 10)

• You have strong SQL programming skills.
• You are experienced working with relational databases and/or distributed computing platforms, and their query interfaces, such as SQL, Snowflake, and GCP BigQuery.
• You are experienced with GitHub or similar version control software.
• You have data visualization experience with Python visualization libraries, Tableau, Power BI, or similar.
• You have strong computer skills including Microsoft Office and Electronic Quality Systems
• You bring excellent troubleshooting abilities and skills to analyze data problems and propose solutions.
• You show excellent written and verbal communications skills, with a proven ability to translate complex methodologies and analytical results to business insights.

What you’ll get: (this section should not be modified)

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Experience and Education Requirements

•  Typically requires a Bachelor’s degree in a technical discipline, and a minimum of 5-8 years related experience or Master’s degree and 2-5 years 
  equivalent industry experience or a PhD and 0-2 years experience

#LI-Hybrid

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