Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are advancing life sciences research, tackling sophisticated analytical problems, improving patient diagnostics and treatments or breaking ground in efficiency in their labs, we are here to assist them. Our distributed team of over 100,000 colleagues provides an outstanding blend of innovative technologies, convenient purchasing options and pharmaceutical services through our top-tier brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

POSITION OVERVIEW:

The Customer Service and Troubleshooting functions are part of Global Business Services – Procure to Payment (P2P). This position is responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with acute focus on customer service, issue resolution to create a great end user experience.

This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.

The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.

MAJOR AREAS OF RESPONSIBILITY:

·Process and troubleshoot invoices accurately and efficiently throughout the month applying different ERPs and systems.

·Pro-actively chasing outstanding actions to ensure invoices are processed and paid on time.

·Research and resolve supplier disputes and issues. Resolution to include root cause analysis and proactive steps to mitigate future issues.

• Provides customer service, answering and resolving questions, as well as customer problems; directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.

·Adhere to contractual payment terms to ensure the smooth operation of the business while improving cash flow.

• Ensures that documents are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions; allocates income or expenses when processing documents; validation and recording of transactions in subsidiary books; enters journal entries; compares data from various sources with recorded transactions for processing; identification of items (e.g., documents, claims, receipts) to call out; and verify customer information (e.g. name, supplier number) in systems.
• Supplies to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance; Notifies management of quality issues or concerns by identifying data trends and system and process issues, and speaking publicly to partners; shares process improvement suggestions; and performs quality controls on processed documents.
• Completes assigned work and priorities using policies, data, and resources; collaborating with managers, co-workers, internal clients, and others involved in the processes.
• Stays in sync with company policies, procedures and standards of ethics and integrity by implementing related action plans; using the open-door policy; and applies them in the execution of processes.
• Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.
• Sees opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply standard processes.
• Provides support and makes any other request that is required by the company's needs.
• Mentoring and training a new member of the team.
• Other duties as assigned.

REQUIRED EDUCATION/EXPERIENCE:

• Professional Technician or university high school student in Accounting, Finance or Business Administration.
• 3+ years of experience in Accounts Payable, Procurement or Customer Service.
• Shared Service Centers experience is desirable.
• Confident knowledge of MS tools (Outlook, Excel)
• Ability to multitask and follow (frequently changing) priorities
• Team person attitude, quick learner, flexibility and high adaptability to change
• Positive approach and a "can-do" demeanour

Nice to have:

·Process Improvement/Process Standardization/Process Automation experience

REQUIRED SKILLS:

• Proficiency in English: B2+ English Level.
• Desirable: Basic AP (Accounts Payable) Terminology knowledge in German, Swedish, Spanish, Italian, Portuguese, Dutch, French.
• MS Office: Word, Power Point, Outlook - Excel intermediate
• ERPs (Enterprise Resource Planning) experience (Oracle, SAP, JD Edwards, Mainframe).
• Experience using Coupa software and other financial tools is desirable.

Benefits:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. 
• Flexible Health & Well-being Benefits: Customize your benefits with a choice of three flexible components—An extensive Medicover package, All You Can Move card, and Health Fund—to create the ideal package for your needs. Enjoy upgraded health insurance with enhanced coverage, stay active with access to sports facilities, and manage your health expenses with ease.
• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. 
• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. 
• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. 
• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.