Pay Range: $22.90 - $28.62/hr. I $47,632 - $59,529.60 annual compensation

Job Posting Closing on: Thursday, November 20, 2025📅

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

The ideal candidate will have extensive customer service experience to include a variety of work experience dealing with the City’s billing processes, policies and procedures, experience with fee collection, and experience reading and understanding maps, drawings and other related plans. The position requires a high attention to detail, the ability to manage multiple projects effectively, and possess strong problem-solving skills.

Minimum Qualifications:

Associate’s degree with major course in accounting, finance or related field.
Three (3) years of increasingly responsible technical accounting experience involving customer accounts and billing.
Valid driver’s license.

Preferred Qualifications:

Bilingual, English/Spanish.
At least two years of site plan review experience.
At least two years of customer service experience.
Possess an understanding of local government policy and Fort Worth development processes.

The Sr. Account Technician job responsibilities include:

Creates, maintains, and updates utility account information and records
Estimate and collect fees. Research proposed utility service location to determine various fees applicable, such as tap, impact fees, etc.
Provide data analysis, research, and billing of customer utility accounts.
Interpret city ordinances and policies for new and old development
Respond to inquiries and/or requests for new water, wastewater, and storm water services
Review water, wastewater, grading, utility, and site plans, including plats
Interact with customers, vendors, and citizens via telephone, in person and through email.
Multi-task various duties on a daily basis.

Working Conditions and Physical Demand

Depending on the assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions.

Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Apply Now! Come be part of something special in Fort Worth. 🌟

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.