Job Description Summary
Location: Field based, Mississauga, #LI-Remote
About the role:
The Customer Engagement Specialist is one of the key drivers of our customer interactions and business performance. He builds deep relationships that deliver value to dermatology & allergy clients and autoimmune disease patients to drive sales growth in a compliant and ethical manner. The targeted territory (Yonge W / Mississauga / Barrie)
This role reports to the Associate Sales Director.
Permanent position
Job Description
Key Responsibilities:
- Develop a strategic launch plan aligned with territorial reality
- Participate in value-based conversations (in-person and virtually) to understand critical customer challenges, decision drivers, pain points and opportunities
- Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
- Leverage available data sources to dynamically create, prioritize and adjust relevant plans for accounts and customer interactions.
- Drive competitive sales growth
- Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
- Drive competitive sales growth
Essential requirements:
- Minimum of 5 to 7 years of sales experience in the Health / Pharmaceutical field
- Experience in dermatology and biological products, an asset
- Strong business acumen to address threats and maximize opportunities
- Demonstrated ability to manage key accounts
- Excellentes compétences interpersonnelles, organisationnelles dans un environnement matriciel
Desirable requirements:
- Experience in product launch
- Commercial excellence in implementing tactical plans in a highly competitive environment
Skills Desired
Account Management, Commercial Excellence, Communication Skills, Compliance, Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Sector, Influencing Skills, Negotiation Skills, Selling Skills, Technical Skills