With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
Responsible for the planning, mobilization, management and execution of Voice Technical Change Strategic and Business as Usual projects, through the entire Technical Change Lifestyle (BCL) by using approved project-management principles.Job Description
· Drive large-scale, strategic Voice Technology and Contact Center initiatives, including cloud, infrastructure upgrades (e.g., server builds) and application modernization aligned with the Java strategy.
· Work with business and technology to define requirements in order to meet strategic objectives, including the development or assistance in the development of business cases.
· Define, scope and plan the projects and agree structure and deliverables.
· Obtain sign-off of all related business requirements and business cases, from the Initiative Sponsor and Steering Committee where applicable.
· Prepare and agree detailed initiative stakeholder responsibilities with the Initiative Sponsor.
· For Strategic Investment initiatives, ensure investment is well funded and that the senior management are aware of their responsibilities in achieving the successful delivery of the associated projects.
· Prepare a quality plan for each project that outlines the overall approach to quality, identify the standards to be employed and developed in the preparation of products and plans.
· Calculate the initiative benefits and ensure that they are included in MTP.
· Manage the activities of the delivery-team members, as well as line role-players and subject-matter experts assigned to the initiative.
· Co-ordinate the work of the technical delivery teams
· Comply with the appropriate structures established and maintained by the Portfolio Lead.
· Manage relationships with line role players, business sponsors and owners.
· Manage and run the routine initiative delivery meetings.
· Manage project issues and risks.
· Prepare and maintain detailed and accurate project and resource plans, with current estimates for activity completion.
Monitor and control the use of resources and funds against the original budget (SI – Initiatives).
· Drive procurement processes where applicable and ensure that service contracts include a clear specification of the suppliers responsibilities.
· Establish an agreed audit plan to monitor progress on a regular basis and to audit quality.
· Agree resource plans with the Portfolio Lead or Sponsor and manage the recruitment of staff, contractors and external consultants.
· Ensure that staff, where appropriate, are adequately trained and prepared for implementation of the solution.
· Review and quality-assure the project team deliverables.
Conduct a regular review of individual and team performance targets.
COMPETENCIES
· Deciding and initiating action
· Adhering to principles and values
· Relating and networking
· Persuading and influencing
· Writing and reporting
· Analysing
· Planning and organising
· Adapting and responding to change
· Coping with pressure and setbacks
MINIMUM REQUIREMENTS
· NQF level 7 or higher qualification
· Agile Certified
· Prince2 or Managing Successful Programmes (MSP) and PMP or PMBOK certification or qualification
· Two (2) years experience within a Banking or Financial Institution
· Minimum five (5) years direct experience in managing successful business and technology change projects and/or programmes.
· Proficient in MS Office (Word, Excel, PowerPoint, JIRA, Confluence and Outlook) and the Internet.
· No criminal record
PREFERRED REQUIREMENTS
· NQF level 7 or higher qualification
· Project Management experience gained in a complex Financial Service environment
· Solid experience in managing Technology driven initiatives, preferably in Voice / Contact Center environments.
· Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
GENERAL
The appointment will be made in line with the Divisional Employment Equity strategy
Education
Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised