Spa Manager

Major Responsibilities 

General 

• Motivate and develop a skilled team, leads by example and instills a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programs. 

• Is actively involved in identifying and assessing the needs of employees and helps in the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees' continuous development and personal growth 

• Ensures the department is kept in an organized manner in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between all departments 

• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule 

• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals  

• Prepare annual plans, forecasts and managing expenses to meet departmental budgetary goals 

Departmental - Spa & Health Club 

• Effectively integrate the Spa with the Hotel operations wherever possible and in accordance to the direction of Spa trends 

• Assist the Director of Spa and the Director of PR in promoting the spa  

• Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but  

• unobtrusive manner  

• Introduce new and innovative treatments, products, rituals and facials in order to continually enhance and develop the spa menu 

• Assist in any area of the spa as may be required due to operational needs.  

Departmental - Ayurveda & Yoga 

• Assess guest health need and recommend/prescribe appropriate Spa Treatments. 

• Provide inspirational education opportunities for guest by giving private or group consultancy 

• Implement a healthy and spiritual lifestyle within the hotel by conducting classes, training sessions and educational programs 

Specific Responsibilities and Tasks 

General 

• Maintains an organized administration of departmental and personnel records, including roster and leave planning   

• Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook 

• Conducts daily briefing and participates enthusiastically in daily management briefings, monthly operations meeting and other meetings/events when invited, such as management cocktail reception. 

• Provides regular and fair performance feedback to employees and immediate supervisor, formally and informally as appropriate 

• Is seen as a hands-on leader, assists employees in crunch times; Walks the talk 

• Proposes personal goals and objectives based on self-analysis of strengths and weaknesses; achieves agreed goals 

• Exercises effective glitch resolution skills 

• Monitors professional product consumption daily and is able to identify excessive consumption and address it accordingly as well as ensure sufficient stock is available as required by the operation. 

• Actively participates in the mentoring program when enrolled 

• Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply and takes appropriate action 

• Oversee daily guest reservations, using yield management to maximize departmental profitability 

• Schedules projects for staff during low business levels to maximize departmental efficiency 

• Performs daily walkthroughs of the Spa to ensure seamless operation and optimal guest experience 

• Promotes and ensures a safe working environment  

• Conduct monthly retail and professional inventory, producing accurate inventory reports for Finance  

• Performs any additional duties as assigned 

Departmental - Spa  

• Responsible for the administration of goods, requisitions, inventories, storage and cost-effective usage of all department related materials and assets, according to standards to ensure for smooth operation. 

• Oversee the cleanliness of the all areas in the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering 

• Must be able to utilize all computer systems relevant to the departments. 

• Make recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data 

• Be cross-trained in all functions of the spa and assist in times of need 

• Perform other tasks or projects as assigned by hotel management and staff. 

Appropriate Manual/Policy & Procedure 

Blank copy of Annual Management Development Review (MDR) for reference 

1 - Four Seasons Service Culture Standards 

Four Seasons Core Standards 

Compliance Policies 

Confidential, Privacy and Proprietary Data Statement 

Our Policy against Harassment 

Electronic Systems Policy 

Management Code of Conduct