Solutions Engineer

Description
We are seeking a Solutions Engineer to join our Solutions Engineering team. This is a critical role that bridges the gap between Sales, Product, and Engineering, ensuring our customers successfully integrate and adopt NMI’s solutions. As the technical counterpart to our sales team, you will qualify customer needs, scope tailored solutions, and guide onboarding to deliver exceptional partner and merchant experiences.

What You’ll Do

• Customer Qualification & Solution Scoping
  
• Collaborate with Business Development Managers (BDMs) and Channel Account Managers (CAMs) to assess and qualify customer requirements.
• Recommend tailored solutions, identify opportunities for product extensions, and evaluate the feasibility of customer-specific requests requiring development work.
• Proactively identify challenges and propose viable technical solutions.
  
  
• Solution Documentation & Onboarding Support
  
• Document customer use cases, solution designs, and onboarding plans.
• Ensure alignment across Sales, Partner Launch Managers, and Customer Account Managers for seamless handover.
• Identify and plan customer training needs.
• Respond to technical questions on NMI’s platform and deliver architectural diagrams, system workflows, and configuration recommendations.
  
  
• Demonstrations & Training
  
• Provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types.
• Develop and deliver bespoke training content aligned with customer needs.
  
  
• Cross-functional Collaboration
  
• Support Sales in responding to RFPs, often coordinating with Product, Engineering, and Security.
• Raise and track product enhancement requests on behalf of customers.
• Relay common feedback, feature gaps, and usability insights to the Product team.
  
  
• Sales Enablement & Continuous Improvement
  
• Stay current on product updates, release notes, and roadmap discussions.
• Maintain close contact with acquiring partners and support their technical enablement.
• Represent NMI at industry events and network with partners and prospects.
  
  

What You Bring

• 3–5 years’ experience in Solutions/Sales Engineering, Solutions Consulting, or Technical Account Management—ideally in FinTech or SaaS.
• Strong understanding of payment processing, including card-present, card-not-present, tokenization, gateways, and acquiring.
• Demonstrated experience producing solution design documents or technical scoping materials.
• Proven ability to work cross-functionally across technical and non-technical teams.
• Exceptional communication and documentation skills.
• Comfortable presenting and demonstrating solutions to varied audiences.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don’t feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the ‘Additional Info’ box on our application to tell us more about your path.

NMI enables our partners with choice, and challenge the one-size-fits-all approach to payment. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

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