Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Summary
Do you enjoy tackling complex problems with cutting-edge technology? Are you excited about contributing to the design, stability, and reliability of microservices and micro-frontends deployed in the AWS Cloud? Do you thrive in an environment that gives you the flexibility to expand your skillset? If so, this role could be the perfect fit for you.
You will help design, develop, maintain, test, and monitor your team’s features and services, contributing to the continued enhancement of the Genesys Cloud Workforce Engagement Management (WEM) product suite.
What this role isn’t
This role does not involve building simple single-page applications or single-tenant services. Instead, you will be working within a complex, multi-tenant cloud ecosystem. Your contributions will span the entire lifecycle of sophisticated features - from initial design through deployment and ongoing monitoring in Genesys Cloud.
What you’ll bring to the table
To thrive in this role, you should be a strong problem solver who is eager to contribute to both the team and the broader product suite. You are experienced in building custom web components with accessibility in mind, and in developing websites that handle large amounts of data, including complex manipulation and visualization. You also keep up to date with the latest developments in front-end languages, libraries and frameworks. Beyond identifying challenges, you can propose and design practical solutions that drive real impact. A resourceful, detail-oriented mindset will be key to your success at Genesys.
Some details about what you’ll do
Design, build, and troubleshoot scalable web applications
Contribute to shared web components for use within the team and across the organization
Understand and efficiently integrate our APIs into web applications
Perform unit, integration, and manual testing for team code changes
Identify opportunities for improvement in code and processes
Participate in code reviews - both to learn and grow yourself, and to help others through constructive feedback
Engage in regular team meetings to communicate openly, share ideas, and support collaboration
Required Qualifications
2+ years of experience in software development (a degree in Computer Science, equivalent certifications, or relevant professional experience will be considered)
Hands-on experience with one or more JavaScript frameworks (e.g., React, Angular, Vue)
Experience working with object-oriented programming languages and RESTful APIs
Familiarity with the full application lifecycle, from development through deployment and ongoing support
Excellent critical thinking, reasoning, and communication skills for effective collaboration across teams and business units
Strong desire to work with microservices and cloud-native development
Experience applying Continuous Delivery (CD) best practices
Openness to learning new technologies and adapting quickly
Ability to work effectively independently as well as part of a distributed team
Preferred Qualifications
Experience with building accessible web components (WCAG, ARIA best practices)
Background in data-intensive web applications, including data manipulation and visualization
Familiarity with AWS Cloud or other cloud platforms
Knowledge of CI/CD pipelines and DevOps practices
Strong interest in performance optimization and building scalable applications
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.