Software Architect, Data & AI Platform Strategy

About Invoca

Invoca is the industry innovator in AI and machine learning-powered Conversation Intelligence technology. Forrester Research identified Invoca as a Leader in The Forrester Wave™: Conversation Intelligence: Sales And Marketing, Q4 2021 report, stating that "Invoca is one of the few established conversation intelligence vendors that can legitimately claim AI capabilities."

With over 300 employees, more than 2,000 customers, and nearing $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company, having raised over $100 million from Accel, Upfront Ventures, Salesforce Ventures, Morgan Stanley, and H.I.G. Growth Partners.

At Invoca, we live by our four core values:

• Figure it Out: We take ownership of our work and are given the freedom to blaze our own trails.
• Help Each Other Thrive: We foster an inclusive and humble culture that allows us to build value for both our customers and our people.
• Continuous Improvement: We challenge the status quo every day to develop creative solutions that make our products better and our customers more successful.
• Light the Customer's Way: We don't just sell a product or turn on a service; we are partners and trusted advisors who support and invest in our customers and their success.

About the Engineering Team

If these values resonate with you, we encourage you to come join us—we are building something special.

You'll join a team where everyone is striving to constantly improve their knowledge of software development tools and processes. We are an incredibly supportive team, swarming when problems arise and providing excellent feedback to help each other grow. Working on our collaborative, multi-functional teams is a chance to share and grow your knowledge across different domains, from databases and front ends to telephony and everything in between.

We are passionate about continuous improvement, maintaining a brisk but sustainable pace, writing resilient code, ensuring production reliability, paying down technical debt, and hiring engaged teammates. We love to share these passions with each other.About the Role

Are you ready to shape the future of a category-leading SaaS AI platform? Invoca is seeking a visionary Software Architect to provide strategic and technical leadership for our Data and AI initiatives.

You will be instrumental in defining the technical vision and driving the evolution of how we manage our customers' structured and unstructured data, and how we apply cutting-edge, value-adding AI. Join a culture committed to building great products alongside great teams, upholding high standards for delivery through modern agile practices and a platform-first mindset.

As an AI-First organization, successful candidates must demonstrate a strong aptitude for or foundational experience with AI/ML frameworks. Our teams are driving innovation by deploying agentic AI workflows and advanced RAG integration to build the next generation of our API-powered intelligent solutions.

What You Will Do

• Lead Technical Vision and Mentorship: Serve as our most senior technical expert, working across teams to provide technical guidance, direction, and mentorship to engineers.
• Drive Strategic Roadmap: Collaborate closely with Product and Engineering leaders across AI and Data Platforms to build and execute customer-facing roadmaps with a strong, scalable technical foundation.
• Champion Best Practices: Introduce outside experience and perspectives in modern data architecture and emerging technologies to drive the adoption of organization-wide best practices and design patterns.
• Solve High-Impact Challenges: Architect and lead solutions for complex, high-scale problems, including:
• Applying machine learning to conversations at high scale in an event-driven architecture.
• Expanding our usage of agentic AI across internal and external products by establishing standard data models and a robust data platform.
• Accelerating our transition from a monolith to a service-oriented architecture, enabling teams to operate with greater autonomy and speed.
• Be Hands-On: Engage in hands-on development of critical and/or complex portions of the solutions you architect, ensuring quality and alignment with the vision.
• Foster a Learning Culture: Share your passion for technical topics and continuous learning with your teams and peers.
• Contribute to DEI: Actively support diversity, equity, and inclusion initiatives at Invoca.
• Reporting: Report to the Sr Director of Architecture, who reports to the CTO.

Qualifications

• Extensive Experience: 15+ years of professional software development experience, ideally within a high-growth SaaS environment, with a significant focus on data and AI/ML systems.
• Technical Expertise: Proven experience with core technologies, including or highly similar to:
• Programming languages: Ruby, Python, Javascript.
• Data/Stream Processing: MySQL, Kafka, and ETL tools.
• Infrastructure as Code & Cloud: Terraform, Docker, and Kubernetes.
• Data Lakehouses: Experience with platforms such as DataBricks or Snowflake.
• Architectural Mastery: Advanced knowledge of Object-Oriented Programming, Contract-Driven Development, Distributed Systems, and Data Modeling.
• Leadership & Communication: A systematic problem-solver with exceptional communication skills, a deep sense of ownership, and a track record of driving complex projects to completion.
• Track Record of Success: Extensive experience leading technical projects, maintaining features in production with continuous deployment, and driving prioritization with a strong customer-focused mindset.
• Mentorship: Experience in mentoring and leveling up software engineers.
• Design Philosophy: A strong desire to create elegant, scalable, and maintainable services and tools.
• Education: Bachelor's Degree or equivalent practical experience required.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks:

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees are invited to share in Invoca’s success through stock options.
• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
• Position Base Range - Salary Range $190,000–$300,000/ plus bonus potential—target base is mid-range from $220–260k

DEI Statement

Our company is committed to creating a culture that is not only grounded in continuous learning, teamwork, and customer success, but is fair, equitable, and welcoming for everyone.” Gregg Johnson CEO

And to us, diversity and inclusion means even more than treating current employees well and making them feel welcome. It also means proactively hiring people who bring different insights because of their unique demographics, ways of thinking, and prior experiences.

We intend to continue hiring great people and protecting our culture so everyone can be themselves and speak their minds. That way Invoca will always be a place filled with laughter, energy, hard work, thoughtfulness and respect.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.