Soft Services Manager

Annual salary: up to £38,000.00

Facilities Manager – Soft Services

Location: Inverness 

Salary: £38,000 per annum

Contract: Initial 1 Year Fixed Contract

Hours: Full time, 40 hrs per week, Monday to Friday

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021 Mears had over 19000 service users across the three regions. Mears work in partnership with central and local Government, registered providers, tenants, landlords and investors to find solutions to homelessness, provide more social and affordable housing and create specialist housing for people with care needs.

About the role:

As a Facilities Manager within our soft services team you will ensure that the soft services provided to the client meets the contract specification and is managed in a compliant and safe manner. The role would see you:

• Manage resources to ensure the soft services element of the contract is delivered in line with contract specifications.
• Monitor, evaluate and control the performance of all internal labour and resources to provide effective and compliant delivery of the soft services.
• Monitor, evaluate and control the use of suppliers in the effective and compliant delivery of the Soft Services.
• Ensure that all contractual and service level requirements are achieved for relevant service offerings.
• Assist in the broader operational management of the service contract delivery, including contributing to the planning and development of the service.
• Organise/Coordinate and assist with the compiling and production of various reports including Monthly client reports and various other specific projects.
• Attend informal and formal meetings and training sessions to ensure up to date business and job knowledge, communication, skills & progression are maintained. This includes but is not limited to training, re-training, toolbox talks, 1:1’s, probation reviews etc.

Role Criteria:

• Strong Health & Safety & COSHH knowledge
• Demonstrate experience of working in a similar role within a Soft FM contract across multiple sites, Managing and leading a team
• Having an IOSHH Qualification is not essential but highly advantageous.
• Knowledge of external cleaning developments and innovations is not essential but preferable.

Benefits we can offer you

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Access to EAP Counselling sessions

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

As part of the recruitment process for this role, we will carry out a Background, Identity, Security clearance & BPSS check. For these checks to be completed, we will require from you the relevant identification, including Proof of Address, References, a valid passport and proof that you have lived in the UK for the last 5 years.

Apply below or to discuss your application further; contact:

Beth Dunford (beth.dunford@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.