Type of Requisition:
Regular
Clearance Level Must Currently Possess:
Secret
Clearance Level Must Be Able to Obtain:
Secret
Public Trust/Other Required:
None
Job Family:
IT Infrastructure and Operations
Job Qualifications:
Skills:
Information Technology (IT) Systems, Software Updates, System Administration
Certifications:
None
Experience:
3 + years of related experience
US Citizenship Required:
Yes
Job Description:
Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. You will be part of a dynamic team that is delivering a business-driven Enterprise Network to support BICES Global Enterprise Mission Support Services increasing performance, security, scalability, and stability while reducing costs and complexity resulting in increased supportability.
Responsibilities:
- Provides daily face to face support to US Military and Civilian personnel as well as NATO's Military, NATO Partner Nations, International Students and Host Nation Civilians.
- Works support and incident requests received via phone and email and create tickets to track work and/or escalate the issues to a higher tier.
- Documents incident status and solutions using Microsoft SCSM incident database toolset.
- Possesses current working knowledge of computers, printers, laptops, and common windows applications.
- Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
- Possesses comprehensive knowledge of desktop operating systems and applications.
- Creates and maintains SOPs or other guides to assist with troubleshooting.
- Provides follow-up actions with customers to ensure resolution of incidents or requests.
- Remotely configures and upgrades computer software.
- Provides end-user software troubleshooting and support remotely.
- Applies advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Analyzes customer needs to determine functional and cross-functional requirements.
- Maintains current knowledge of relevant technologies as assigned.
- Participates in special projects as required.
- Comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.
- Comprehensive knowledge of desktop operating systems and applications.
- Will occasionally be required to perform networks, systems, information assurance and logistics duties.
- Administer VMware virtual environments to include ESXi hosts, vCenter appliances, VxRail HCIs, and VSANs
- Download, stage and deploy systems-related security policies and updates to maintain information system compliance with DISA security policies and procedures (STIGs, IAVAs, etc.)
- Develop scripts (PowerShell, VBScript, etc.) to perform recurring systems administration tasks, automate installs, gather metrics, etc.
- Administer Microsoft Active Directory environments with an emphasis in the following areas:
• Windows Server 2012, 2016, 2019
• Microsoft Exchange 2010, 2016
• Windows SharePoint 2013, 2016
• Microsoft SQL 2012, 2014, 2016
• Group policy deployment and design
• Active directory design to include DNS configuration, Sites and Services, etc.
• SCCM configuration and administration
• Software deployment/upgrades
• Windows 10 operating system maintenance and deployments
• Deploy Operating System updates
- Participates in special projects as assigned. This position may require early evening system maintenance and occasional on-call after hours.
Required Qualifications:
- 3 years of experience required.
- Bachelor’s Degree – may substitute additional years of experience.
- Must possess and maintain a Secret Clearance.
- Must meet DoD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate. Computing environment training must be completed within 2 weeks of being hired.
- Must have good team working skills since this position entails coordinating with many different work centers.
- Must have good and professional customer relationship skills.
- Additional specific certifications may be required, depending on job assignment.
Preferred Qualifications:
- Experience supporting multinational customers preferred.
- Experience operating in deployed environments preferred.
- ITIL Foundations v4 certification preferred.
- Additional specific certifications may be required, depending on job assignment.
- The work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes, or equipment.
The likely salary range for this position is $69,264 - $75,325. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
Scheduled Weekly Hours:
40
Travel Required:
None
Telecommuting Options:
Onsite
Work Location:
International
Additional Work Locations:
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans