Our Purpose
At Xero, we’re here to help supercharge small businesses. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
How you’ll make an impact
You’ll be responsible for helping to drive effective conversion and retention activities aligned directly to Xero’s Small Business customer (SMB) base. This will include ensuring our SMB users in South Africa and EMEA are successfully converted to new customers, onboarded, feel confident using our product, and get the most from Xero by deepening feature usage in both the core Xero product and product adjacents.
Using your product knowledge, expertise, and customer insights provided, you will help ensure every customer you connect with feels confident using Xero and trusts it is valuable for running their business. This will be primarily through proactive phone conversations, online meetings and email but will also include other proactive channels or methods implemented going forward.
You’ll have a passion for making our customers’ lives easy when it comes to using Xero. You’ll understand the comprehensive customer experience, sales, and lifecycle journey, and identify opportunities for the customer where Xero can help make running their small business easier.
The Small Business Specialist will continually identify, test and implement processes and procedures to drive efficiencies across the business. You’ll be encouraged to participate in iterative ‘test and learn’ activities that challenge the status quo and drive new customer conversion and retention improvements.