Site Reliability Engineer I (Hybrid)

Job Title

Site Reliability Engineer I (Hybrid)

Job Description

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

Our offices in India opened in Bengaluru in 2018. Since then, our team has fueled growth and innovation across the organization, impacting students worldwide. We are eager to grow and expand with skilled professionals like you who use their talent to build solutions, enable effective learning, and improve students’ lives.

The future of education is here, and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

A Site Reliability Engineer I (SRE) plays a crucial role in ensuring the reliability, scalability, and performance of our company's digital infrastructure. The role works closely with software engineers, system administrators & Operations Team, and other stakeholders to build and maintain systems monitoring that is resilient to failures and capable of handling large-scale traffic. This role requires a foundation in software engineering principles, as well as developing expertise in systems administration and troubleshooting.

Primary Responsibilities

• Configure and review system performance and availability using tools like Dynatrace, SolarWinds, Prometheus, and Grafana.

• Troubleshoot issues related to observability configurations and implement solutions to prevent recurrence. 

• Continuously improve operational processes and procedures to enhance efficiency and reliability

• Develop and maintain automation scripts and tools to streamline system configuration, deployment, and monitoring processes.

• Implement infrastructure as code (IaC) using tools like Terraform or Ansible.

• Analyze system usage patterns and trends to forecast capacity requirements.

• Design and implement strategies for scaling infrastructure to handle increasing loads.

• Design and implement fault-tolerant systems capable of handling hardware and software failures gracefully.

• Collaborate with cross-functional teams, including software engineers, product managers, and support engineers, to ensure system reliability and performance.

• Communicate effectively with stakeholders for post-incident analysis/reports.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 2+ Years of experience with strong programming skills in one or more languages such as Python, Bash, or PowerShell.

• Experience with monitoring and logging systems such as SolarWinds, Dynatrace, Prometheus, Grafana, ELK stack, etc.

• Familiarity with Windows and Linux/Unix system administration, PowerShell, and shell scripting.

• Experience with cloud platforms such as AWS, Azure, or Google Cloud Platform.

• Understanding of networking concepts and protocols (TCP/IP, DNS, HTTP, etc.).

• Knowledge of containerization technologies like Docker and orchestration tools like Kubernetes.

• Strong analytical and problem-solving skills.

• Excellent communication and collaboration skills

• Familiarity with DevOps principles and practices.

• Good to have Certification in relevant technologies (e.g., AWS Certified SysOps Administrator, Google Cloud Professional DevOps Engineer).

Preferred Qualifications:

• Experience with continuous integration/continuous deployment (CI/CD) pipelines.

• Knowledge of database management systems (e.g., MySQL, PostgreSQL, MongoDB).

Beyond base salary, our comprehensive total rewards package includes:

The hybrid work model provides a flexible work/life balance
Voluntary Provident Fund is an additional voluntary contribution scheme associated with the statutory Employee Provident Fund (EPF)
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Comprehensive health benefits for new hire eligibility start on day 1 of employment
Generous Paid Time Off includes National holidays(10), Earned leaves(15), sick leave(12), plus one (1) volunteer day to participate and give back to our local communities
Gratuity is applicable upon completion of 5 years, as per the Gratuity Act

We are committed to providing a supportive and rewarding work environment where every employee can thrive. You can learn more about our full benefits package and total rewards philosophy here.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data.

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Location

Bangalore, KA, India

Additional Locations

Employee Type

Employee

Job Functional Area

Systems Administration/Engineering

Business Unit

00091 Kaplan Higher ED

Diversity & Inclusion Statement:

Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.