Site Manager

Title:  Site Manager

Location:  El Paso, Texas

Salary:  (based on state requirements)

Schedule: Must be available to the Government via phone and email between the hours of 8:00 A.M EST to 5:00 P.M. EST, Monday through Friday.  Candidates should expect evening and weekend hours will be required. Must be accessible by mobile phone 24/7/365  

Travel: Limited travel as required

** Contingent upon Award**

About KACE:

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee…it’s The KACE Way. KACE employees are; purpose driven, forward focused, open-minded, trustworthy, and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary:

The Site Manager will be accountable to meet all performance, quality, security, and compliance requirements established by the Government and KACE Company at the El Paso site. The El Paso Manager will be KACE Company’s primary point of contact with the Program Manager for the contract.  The Site Manager will report to KACE’s Vice President of Operations.

Essential Functions and Responsibilities:

• Establish timely communication and adherence to contract guidelines, deliverables, and applicable regulations.
• Oversee all staffing hires ensuring that staff meet all contracts and KACE education, experience, and clearance requirements. 
• Establish, oversee, and perform quality control functions by working with and communicating with lead interpreters daily to ensure that QC reviews of daily operations are conducted.
• Oversee administrative tasks, addressing staffing needs, enforcing client and company policies and procedures, and addressing performance issues promptly.
• Oversee the development and delivery of training
• Conduct annual reviews, in conjunction with lead interpreters, of all staff to evaluate compliance with contract requirements, policies, procedures, timely performance of tasks and deliverables, effective collaboration with government stakeholders, and training needs. 
• Ensures uniform processes and procedures are implemented and executed across all workflow tasks.
• Prepare and present requested reports to the Program Manager regarding the status of the program.
• Leverages key performance indicators to proactively monitor and improve performance.
• Maintains and updates operating SOPs.
• Reviews current policies and procedures and recommends revisions that will support the changing/evolving needs of the operation.
• Enforces employee code of conduct and provides guidance on disciplinary issues; collaborates with People Services Business Partner.
• Addresses issues in a timely manner and ensures chain of command is aware when appropriate.   
• Collaborates with Compliance for audits and conducts internal routine quality checks to ensure operational, administrative and contract compliance. 
• Monitors, reviews and collaborates with corporate support services (People Services, IT, Payroll, Billing, and Finance) to ensure administrative procedures and contractual requirements are implemented efficiently and timely.
• Monitors staffing fill rates, turnover, overtime and output levels per site.
• Comply with all data security requirements and safeguard sensitive and confidential information
• Other duties as assigned.

Minimum Qualifications & Skills:

• Required: A bachelor’s degree
• Required: A minimum of 3 years managing a government funded language services program of 25 to 40 staff undertaking interpretation/translation, transcription, and analysis services
• Preferred: Bilingual in English/Spanish
• Preferred: A strong knowledge of Microsoft Office Suite, Tableau

Soft Skills Desired:

• Effective communication skills; communicate effectively with multiple levels of management, external stakeholders, and customers.
• Able to foster strong business relationships with employees, prime contractor, and the government
• Foster a positive culture rooted in teamwork, accountability, and shared purpose.
• Analytical skills and report writing experience.
• Ability to multi-task; be observant and anticipate operational needs.
• Must be accessible by mobile phone 24/7/365
• Travel may be required to attend meetings, conferences, and training as required to fulfill the obligations and responsibilities of the position.

Clearance: 

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements: 

• Must be a U.S Citizen or Legal Permanent Resident.
• Favorable credit check for all cleared positions 
• Successfully passing a background investigation including drug screening.

Physical Requirements/Working Conditions:

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10%
• Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.