Site Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

1) Act as the first point of contact to stakeholders enquiries. (a new Ticketing System is planned to be rolled out soon). Including both office operations and business partner service (e.g. Team building and event planning support)

2) Able to provide professional suggestions, recommendations from IFM perspective to Admin team on ad hoc projects for better business support and to deliver the most valuable output to stakeholders.

3) Monitor and manage the budget for office operations and expenses and provide information to Admin team on a monthly base.

4) Manage other third-party service provider on behalf of the company when any on-site operation work are taking place.

5) Review SOP on a regular basis.

6) Coordinate with Building Management office on mandatory building inspections and follow up on correction works as necessary.

7) Support Admin Projects (e.g. Return To Office, Office move)

8) Identify operation risks and seek for solutions and commence improvement plans.

9) Manage Weekly, Monthly report and submission to Admin team

10) Report the expense what we used correctly & timely

People Skills

1) Able to effectively communicate with any level of person in a client organisation in both English and Japanese

2) Able to give coaching and leadership to staff

3) Able to resolve first line conflicts in regard to customer expectation and delivery

4) Able to deal with political situations and defuse conflict　

Quest for Excellence

1) Understands great service

2) Strives to deliver something different

3) Will not settle for mediocre delivery

4) Will think in traditional and non-traditional manners

Problem Solving & Strategic Thinking

1)Ability to connect strategic matters to operational deliverables

2) Able to articulate solutions and explain them well

3) Analytical, proven ability to solve problems using an objective approach

4) Proven ability to employ holistic approaches and looks at long term solutions with the team

Ideal Experience

1) Minimum 5 years’ experience in Facilities Management and 3 years’ experience on people operations.

2) Has experience in handling client matters with the experience to escalate or give first hand advice

3) Has demonstrated experience in balancing the interests of the client with those of the Firm

4) Has experience in translating strategic needs into deliverable programmes

5) Has handled a P&L and or understands financial systems .

Other Personal Characteristics

1) Customer service-oriented attitude

2) Friendly, helpful and willing to go above and beyond to help meet our customer’s needs

3) Able to prioritize effectively

4) Proactive and positive attitude

5) Team player

6) Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy

7) Excellent multi-tasking, project management and organizational skills

8) Ability to work in a fast-paced environment and meet deadlines.

Employment Type: Contract Employee
Work Location: Shibuya ku, Tokyo
Smoking Policy: No smoking on premises (designated smoking areas available)

Working Hours: 9:00 AM to 6:00 PM (may vary when working at client sites)
Flextime System: Core hours apply
Remote Work: On-site attendance required (remote work subject to consultation)
Holidays: Two days off per week (includes Japanese national holidays) Base Annual Salary: ¥5,000,000 - ¥6,500,000 (The above is a guideline; final amount determined based on skill and communication ability assessment after interview) Overtime Pay: Included. Base annual salary includes fixed overtime pay (equivalent to 30 hours per month).

Number of Openings: 1

Number of interviews: 2 to 3 times

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.