Single Point of Contact Worker

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Single Point of Contact Worker

Location: Sheffield

Salary: £24,243 - £28,930

Contract type / hours: Permanent, 37 Hours

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers. 

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the role…
An exciting opportunity has arisen for the position of SPOC (Single Point of Contact) Advisor within Likewise Sheffield. 

Key duties you will undertake are:

• Managing all calls coming into the service including screening enquiries, prescribing queries, booking appointments via electronic diary management and connecting the callers through to other staff.
• Gathering accurate information from individuals contacting the SPOC using excellent communication skills in order to direct them to the correct element of the service
• Completing Triages
• Working collaboratively with key partners and colleagues to achieve the best health and wellbeing outcomes for individuals

For Full Job Description Please Click here.

About you…

You will have a passion for making a difference, and ensuring fair chances for all should be at the core of everything you do. Experience of working with vulnerable people and the issues facing those who misuse substances is necessary along with the ability to deal with a range of queries from those accessing our service, their loved ones and other professionals.

You will have a GCSE in Maths and English (or equivalent), have excellent communication skills, both written and verbal and be proficient in using Microsoft Office programmes.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

How to apply 

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.