As a Strategy Intern in our Mortgage Servicing team, you'll contribute to initiatives that shape client experience, business operations, AI strategies, and more. You'll gain exposure to high-impact projects while developing skills that will prepare you for a future career in strategy, analytics, or client experience management.
About the role
Learn about our business by attending meetings, huddles, and training with the Strategy team
Share creative ideas that will help improve client experience and business processes
Support projects focused on AI strategies, client communications, and servicing oversight
Deliver reports, analyze metrics, and summarize information to help drive our team forward
Assist in creating materials and/or presentations for leadership and project meetings
Take notes during meetings and provide recaps for the team
Research industry best practices and emerging technologies to inform strategy development
About you
Minimum Qualifications:
Currently enrolled in a college or university program
Ability to work collaboratively in a team environment
Preferred Qualifications:
Self-directed approach
Ability to communicate effectively
Proficiency in the Microsoft Office suite, including Excel, PowerPoint and Word
Interest in client experience, AI strategies, and process improvement
Strong analytical skills with the ability to interpret data and trends
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@myrocketcareer.com.