Servicing Coordinator

As a Servicing Coordinator, you are responsible for the coordination of payments for a variety of loan services for Veterans United Home Loans.

Being in Customer Service, you address general inquiries and otherwise assist anyone contacting the company, including by gathering basic customer information to the extent necessary to answer their questions and connect them with appropriate people at the company, while abiding by all legal requirements and company guidelines, including those that prohibit taking loan applications from or discussing any loan terms with prospective borrowers.   

Here’s a snapshot of what you’d be doing: 

• Responsible for payment transactions including debit and credit card billing and information for payment processing. This may include but is not limited to taking payments, processing refunds, and sending receipts for services such as mortgage payments and home appraisals.

• Promptly address and track payment-related and servicing loan inquiries from internal and external clients via email and phone. Document all conversations held with customers regarding work processed.

• Follow defined lock box procedures in order to apply accurate payments to customer accounts.

• Provide exceptional customer service to internal and external stakeholders while assisting with payment questions.

• Abide by company and industry standards in order to protect payment information and data for customers.

• Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
 
We’ll also want to know you can demonstrate these attributes:

• High attention to detail

• Dedicated work ethic

• Exemplary customer service skills

• Excel in fast-paced, results-oriented environment

• Thrive in a highly cooperative work setting

• Strong interpersonal communication skills (written and verbal)

• Previous Customer Service experience

• Proficient in basic computer technologies, appropriate for an internet-based company

• Regular and predictable attendance

Learn more about us on Glassdoor and our career site at vu.com/careers