ServiceNow Developer

ServiceNow Developer (Admin) is responsible to support and maintain ServiceNow Platform. This role will be responsible for monitoring daily operations, managing Incidents and requests, ensuring data quality and assisting with continuous improvement initiatives across ITSM, and other ServiceNow modules (ITOM, HRSD, SecOps)

Key Responsibilities

• Perform daily monitoring and health checks of the ServiceNow Platform.
• Experience in User Administration, User Access Management, Role assignments and Group Configurations
• Monitor integration performance and assist in User Interface Level Integration & MID Server Integration.
• Knowledge of Import Sets for data loading from external file or database to the service-now.com
• Participate in routine Platform maintenance activities such as upgrades, cloning and patching.
• Support incident, problem and Change Management process within ServiceNow team
• Engage in ITIL processes consulting and/or implementation
• Engage in major incident management P1/P2 to triage and resolve ServiceNow issues
• Partner with the business on exploring new opportunities to automate the operations processes.
• Document operational procedures and maintain Knowledge Articles
• Support ServiceNow modules – Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Adhere to Agile Methodology and ServiceNow Best Practices
• Experience in handling service now incident and request queue.

Required Skills and Qualifications:

Bachelor's degree or equivalent work experience with 3+ years of experience as an operations engineer

1 - 2 years of experience with ServiceNow platform as Development/Operations/Administration

Technical Skills:

Basic understanding of ITSM module and ITIL processes is must

Hands-on experience with ServiceNow implementation in ITSM modules (Incident, Problem, Change, CMDB & Asset).

Basic experience with ServiceNow configuration, scripting, integrations (REST, SOAP APIs), and automation

Exposure to the reporting and dashboards is a plus.

Knowledge on HRSD and any other ServiceNow module is plus

Basic Understanding of ITIL, Agile, and DevOps methodologies.

Certifications (Preferred):

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, HRSD, or SecOps

ITIL v4 Foundation or higher

 

About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full time(2:00p-10:30p)AWMPO AWMP&S President's OfficeTechnology