Date Posted:
2025-10-01Country:
ThailandLocation:
Sigma Elevator (Thailand) Co., Ltd., No. 735/5 2nd FL., Tower E Unit No. E2-01 Srinakarin Road, Phatthanakan Sub-district Suanluang District, 10250, BangkokReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Conduct regular FPA audits and train employees to comply with FPA & EH&S requirements. Implement corrective action plans for any deficiencies identified during audits. Ensure all service operations, including 24-hour emergency breakdown callback services, are executed efficiently and professionally, with urgency and customer satisfaction as top priorities. Perform regular site inspections and audits of service technicians and maintenance operations to enhance performance and service quality. Lead daily instruction and corrective action meetings with technicians, and manage monthly planning for routine service schedules. Conduct weekly service operation meetings to analyze the top 3 breakdown calls. Collaborate with technicians to develop countermeasure action plans for troubleshooting and improving product and service quality. Maintain regular customer visits to build strong relationships and deliver monthly routine service reports. Coordinate with the Service Sales Department to ensure timely execution and billing of ‘T’ jobs and major repair works, contributing to monthly service sales and margin targets. Comply with all prevailing WWJSSS Safety Rules, Regulations, Code of Ethics, and other company policies at all times. Perform any other duties assigned by the Supervisor or Superior.
Competencies:
Job Requirements:
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
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